Maasai Trails East Africa
- Located In:
-
Germany
- Size:
- 5-10 employees (Founded in 2012)
- Member Of:
- IATA, ASTA, AMREF & Magical Kenya
- Tour Types:
- Small & medium group tours (Budget & mid-range)
- Destinations:
- Price Range:
- $1,648 to $3,297 per person per day (MXN, excl. int'l flights)
Reviews
Email Debjeet Sen | 20-35 years of age | Experience level: over 5 safaris
Swindled by this company--avoid!
I was slated to do a 4-day trip to Nogorongoro Crater and Lake Manyara with this company back in October 2015. A day after I made the payment in full ($410) via M-PESA, I was informed by a company representative that the safari was canceled because the company director (Kristen Hubert) had had a serious accident on her way to Diani. Completely understandable, and I asked them not to rush with my refund, given the circumstances involved.
Fast forward to November: the company director's husband (Georgette Hubert) gets in touch with me and tells me that he will make a refund ASAP. However, since November 19, I have heard nothing from him, in spite of several reminders. Since I did not wish to be insensitive, I was patient, realizing that there could have been medical complications associated with Kristen's accident. However, intriguingly, since then, the company has continued advertising for safaris on their Facebook page (since then taken down) and has actually organized safaris for clients, as vouched by one of their recent clients with whom I have been in touch. To me, this reeks of corruption and hints rather strongly that I have been swindled of my money, as they are quite obviously flat-out ignoring my emails and Facebook messages. Considering that we are now in April, I do not envision receiving my money back again. That being said, I wanted to post this cautionary message, so that other travelers are not swindled by this company.
Reply from Maasai Trails East Africa
Posted on Apr 7, 2019Dear Debjeet,
We would appreciate your honest part on the matter, while it might seem like you were swindled this was un expected situation where one of our directors was involved on a serious accident and you were not the only client who got stranded that day of safari. To cut the story short you were funds were refunded and so is anyone else whose safari was cancelled so as such its not swindling. We felt sorry to all those whom had their holiday affected in one way or the other, and those who had enough time around we rescheduled the safari.
Thank you!
Very responsive, but a little disorganized
Robert's company was recommended through the Nairobi Expat Marketplace forum and overall, we had a good trip. The driver who accompanied us was friendly and great at spotting animals (though not necessarily able to tell us much about the animals). Robert was also very responsive to our emails both in the planning stage, and throughout the safari when we needed to clarify things.
My suggestion would be that if you book with Maasai Trails East Africa, to send a confirmation email the day before to confirm that you will be getting water and binocular. Both were forgotten for us, which was disappointing. Maasai Trails reimbursed us for the water we purchased, but no binoculars meant some of the animals further from the road were harder to see. Also double-check the itinerary: our driver didn't know half of our itinerary and there was a lot of confusion over whether he had been given the park fees, etc. Ultimately Robert handled the situation but it would have been nice to not have had to spend an evening calling and clarifying our itinerary.
Despite the forgotten items, we enjoyed our safari experience overall. Thanks, Robert and crew! If you all improve communication within your team members and ensure that what is listed in the package is included in the car, you'll be a 5-star deal.
20-35 years of age | Experience level: first safari
The experience were great, the service was great but things were not clearly organised.
The service was great, the safari was wonderful but there were some circumstances that were not well organised. The car we left Nairobi with was not up to standard which took up half of our first day, water was not provided (which according to the outline was). But all was handled properly.
Reply from Maasai Trails East Africa
Posted on Jan 17, 2015Dear Fonda,
We are glad that you were able to have the best of safari in spite the mishap at the start of safari which was due to the new traffic rules which were being effected.
Email Pyush Sawjan | 35-50 years of age | Experience level: 2-5 safaris
Outstanding safari!
I couldn't expect less from the response we had on overall response and planning phase being my second time in Kenya . We had a great and excellent safari guide who new where to be at a given time, good knowledge of the wild animals...I would therefore recommend thus company to fellow travelers looking.to doing a Kenyan safari.
Email Alex | 35-50 years of age | Experience level: 2-5 safaris
Absolutely Fantastic!
We got in a full day tour in Nairobi and our guide Isaac was absolutely fantastic. He showed us several excellent sights and also made sure to detour to places we had identified that we wanted to see as well. He arrived on time and was very knowledgeable about all the attractions in town. The team was also responsive and communicative via WhatsApp from several days before our trip and for a few days after just to make sure we had a good time. I can’t recommend them enough!
ES
Email Monica Sanchez | 35-50 years of age | Experience level: 2-5 safaris
Amazing and better from all our expectations.Wonderful people with a smile 24 hours
comfortable cars, besides nice guides and drivers that explained everything we wanted to know.
Email Susan | 50-65 years of age | Experience level: 2-5 safaris
Amazing
This was a trip of a lifetime
Amazing wildlife
Great guide
Food spectacular
Reasonable price
And it was not too westernized over the top luxury
Very zen
Email Betsy | 50-65 years of age | Experience level: 2-5 safaris
Excellent communication with coordination
Robert was very responsive with all my questions and helped plan an excellent, safe, and culturally informative safari.
Email Kristen | 20-35 years of age | Experience level: first safari
Great communication; informative and fun tour!
Communication was clear and easy, both during the planning and day-of with our driver. The tour itself was incredible and thoughtfully curated to our interests.
Email Lisa W | 50-65 years of age | Experience level: 2-5 safaris
This was a wonderful safari with expert experienced guides! Highly recommend, very professional
I would use the company again, no questions! In fact I’ve already rebooked! Wonderful, professional service. Very experienced guides and beautiful hotels!