The Giltedge family - end of the year function
Giltedge
- Located In:
-
United States
- Size:
- 50-100 employees (Founded in 1999)
- Member Of:
- IATA, ASTA, SATSA & CTT
- Tour Types:
- Custom luxury tours that can start every day
- Destinations:
- Price Range:
- $8,585 to $24,037 per person per day (MXN, excl. int'l flights)
Reviews
Email Jerry | 65+ years of age | Experience level: first safari
Too many problems -- but the best guide
We booked our safari with Giltedge through Mangata Travel based on a recommendation from a friend. Things started off well and we built a terrific itinerary. Shortly after we made our deposit (which pretty much locked us in), Mangata became less responsive. As we poured over the itinerary in detail, we found several holes and contradictions. Some of our questions were answered but some were ignored. We started communicating directly with Giltedge in order to get answers.
When we landed in Africa and met with the local Giltedge representative, he was working with an outdated itinerary. The next morning, we met our guide/driver and discovered that his itinerary did not fully match ours. For example, at our first stop - Lake Manyara National Park - we had purchased four game drives, but he was only given passes for two. Not a good start.
From our first contact with Mangata, our #1 priority for our trip was to experience the great migration of wildebeest and other animals. Having never been to Africa, we relied on the experience claimed by Mangata and their partner, Giltedge Africa. Mangata placed us at a lodge in central Serengeti. When we met our guide/driver at the beginning of the trip at Kilimanjaro airport and reviewed the itinerary, he told us that regardless of how much or little rain there was, the migration is NEVER in central Serengeti in August. He offered to take us to the Masai Mara, but that would entail an 11-hour round trip on terrible roads just to fight the crowds to spend a brief time to see just a small part of the migration. I didn't think it was worth it. But thanks to our great guide, we had a wonderful week in Tanzania where we saw everything there is to see, except for the migration -- for which I will always resent Mangata and Giltedge.
After our safari, our plan was to go from the Serengeti to Uganda for gorilla trekking. It seemed the most direct way was to fly from Seronera to Entebbe. But Mangata told us that such flights don't exist. So Mangata routed us from Seronera to Kilimanjaro, then to Nairobi, and then to Entebbe - all in one day. About 2 weeks before our trip I noticed we were not yet given our tickets for the first leg to Kilimanjaro. (Note: this is something I believe the travel agent should have caught.) I asked for the tickets. When they finally came, it showed an additional stop in Arusha. This didn't seem to bother our travel agent. But four flights in one day seems excessive to us. One slip-up and we could miss a connection. Since we had expensive gorilla trekking permits for a specific day, we could not afford any problems. After we complained, miraculously we were booked on a flight from Seronera to Entebbe. Mangata and Giltedge said they were"calling in a favor" to get this flight. But once in Africa we learned that this is a regularly scheduled daily flight! This entire run-around was totally avoidable and caused a lot of unnecessary angst for us.
Apparently, Mangata does not have the experience claimed and adequate attention to detail needed to arrange a trip like this. We will not be booking through them again.
The biggest positive by far, though -- and for which we are thankful to Giltedge -- was our guide/driver, Meshack Godson from Arusha. He must be the best guide in all of Tanzania! His knowledge and instincts were top notch. And I learned quite a bit of Swahili from him. What we realized is that no matter how much you plan your safari, your guide is truly the key to it all. And we lucked out big time with Meshack!!!
Reply from Giltedge
Posted on Dec 23, 2019Hi Jerrry,
thanks for leaving us a feedback.
We immediately went back to your travel agent (Beth at Mangata Travel) to get further information & address some of the points you raised.
We're sorry to hear that your safari didn't turn out as you had expected but trust that Giltedge Africa always strive to deliver the best experience, as per the hundreds of positive feedback we have received since we've been in operations for the last 20 years.
Once again, thanks for delivering this feedback so we can improve where possible.
The Giltedge Africa team.
Email Javier Vargas | 50-65 years of age | Experience level: 2-5 safaris
No point in using them
If you are using a travel agent to give you guidance and insight knowledge about where to stay and what to do, this is not your agency. In our trip to Rwanda and Tanzania, we stayed in five hotels in total. We payed for what we thought was a luxury package. One hotel was excellent, which we chose ourselves, one was ok, but not what we were expecting, two were old, outdated and tired hotels and the last one was an all inclusive, terrible service, nightmare of a hotel. We spent the last part of our vacation complaining while being offered no real solution to the issues. They are very polite, but basically you are left to deal with the hotel yourself. If you want a luxury, smooth experience in Africa, find a different Travel Agent. Trust me on that one…
Reply from Giltedge
Posted on Jan 11, 2024We are deeply sorry to read your review. We value our clients’ feedback, and please rest assured that we take this seriously. Based on the daily updates which we received from our team in East Africa, we were under the impression that you were having a wonderful time until you arrived into Zanzibar. It was however very unfortunate that the end of your trip was a huge disappointment at The Residence in Zanzibar. We’ve noted your complaints and, as per our communication with your agent, we’re in discussions with the hotel regarding your complaints. Once again thank you for the feedback.