Reviews

Sort By: Date Most Helpful Rating 31-36 of 36 Reviews
Mercy Mwaura   –  
Kenya KE
Visited: December 2024 Reviewed: Jan 9, 2025

Email Mercy Mwaura  |  35-50 years of age  |  Experience level: over 5 safaris

The best holiday plug
5/5

Toto Tembo outdid themselves once more. Never disappointed in our recent holiday visit to Watamu. Despite short notice they were able to organize the very best holiday at Turtle bay. We had a blast in 4 days spent. The anniversary package was well thought off and was topped up with icecream treat by the hotel.

I highly recommend Toto Tembo for all your holiday/Tours.

Reply from Toto Tembo Safaris
Reply from Toto Tembo Safaris
Posted on Feb 10, 2025

We appreciate your feedback and are delighted to know you enjoyed ourservice. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

Bridget   –  
Kenya KE
Visited: November 2024 Reviewed: Nov 22, 2024

Email Bridget  |  20-35 years of age

Efficient and good communication
5/5

Me and my family enjoyed the trip. The hotel selection was good,communication from the team was impressive,they kept in touch and were swift to reply incase of any question.
Overall experience was amazing I highly recommend them.Definately using their services again

Reply from Toto Tembo Safaris
Reply from Toto Tembo Safaris
Posted on Feb 10, 2025

We appreciate your feedback and are delighted to know you enjoyed ourservice. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

Agnes   –  
Estonia EE
Visited: September 2024 Reviewed: Sep 27, 2024

Email Agnes  |  50-65 years of age  |  Experience level: over 5 safaris

3 amazing days in Masai Mara - safari park with big fives and masai villages)
5/5

Our 3-days together with Toto Tembo driver/guide was something we couldn’t expect before our trip. All our dreams were fulfilled: we saw a lot of animals in different situations including all big fives. The driver was really professional and also with good humor of sense.

Reply from Toto Tembo Safaris
Reply from Toto Tembo Safaris
Posted on Feb 10, 2025

We appreciate your feedback and are delighted to know you enjoyed ourservice. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

AO   –  
Qatar QA
Visited: June 2025 Reviewed: Jun 8, 2025

Email AO  |  35-50 years of age  |  Experience level: first safari

Amaizing
4/5

This trip turned out to be the best one ever for our family. The staff were always supportive and accommodating, even responding to our detailed requests. For example, they were able to arrange a game drive on the first day and a visit to a Maasai village, even though these were not part of the original plan. On the other hand, we did not receive any response from the staff regarding some questions we asked during the trip planning stage. Therefore, we are deducting one star.

Joanna Castle   –  
South Africa ZA
Visited: April 2025 Reviewed: Apr 17, 2025

Email Joanna Castle  |  65+ years of age  |  Experience level: over 5 safaris

Happy Traveler.
4/5

Efficient organization. Enjoyed staying at Sopa Lodge which had friendly helpful staff and good food on offer.
Enjoyed the Masai people who came in the evenings.
Drivers were very good, determined to show us as much game as possible.
Met terrific people at the Masai village, highly recommend it.
Only draw back was the horrible roads in the Mara.
I do prefer open vehicles, not the closed ones with pop tops. Not enough fresh air coming in.

uroosa   –  
Austria AT
Visited: November 2025 Reviewed: Dec 7, 2025

Email uroosa  |  20-35 years of age  |  Experience level: first safari

The review below is the personal opinion of uroosa and not that of SafariBookings.
No value for money, Disappointing Safari Experience
1/5

I recently went on a safari with Toto Tembo Safaris Kenya, and unfortunately, the experience was quite disappointing. We paid $360 per person, which included a $200 park entry fee for full-day access to the Maasai Mara. However, our actual game drive lasted only from 4:00 PM to 6:30 PM — just about 2.5 hours.

As a result, we saw very few animals and only 2 out of the Big Five. I had previously discussed a plan to start around 2:30 or 3:00 PM, but we didn’t depart until 4:30 PM, which was far too late to make the most of the park experience.

It would have made much more sense if Toto Tembo had:

Picked us up the previous evening and arranged morning and evening game drives, or

Scheduled a full-day drive so we could explore the park properly and return to Nairobi later.

Instead, we spent nearly 7 hours traveling each way, with only 2.5 hours of actual safari time. Moreover, our guide seemed unmotivated and offered minimal explanations, mostly just naming the animals we saw.

Considering that the $200 park entry fee only provided a quarter of the expected experience, I believe a partial refund or some form of concession would be fair.

I hope Toto Tembo Safaris Kenya takes this feedback seriously and improves the planning and execution of future safaris.

Reply from Toto Tembo Safaris
Reply from Toto Tembo Safaris
Posted on Dec 11, 2025

Dear Uroosa,
Thank you very much for sharing your feedback with us. We truly value your input as it helps us improve our services and ensure our guests have the best possible safari experience.
We would like to clarify that the park entry fee of $200 per person is set and collected by the government, and it applies regardless of the length of time spent inside the Maasai Mara. Unfortunately, this fee is beyond our control.
In our earlier communication, we had advised that a minimum of two nights in the Mara is recommended. This allows guests to enjoy both morning and evening game drives, maximizing the chances of seeing the Big Five and experiencing the park fully. A one‑night trip, especially with long travel times from Nairobi, can feel rushed and limit the time available for game viewing.
We sincerely regret that your experience did not meet your expectations, and we will take your comments into account to improve our planning and communication with future guests. Your feedback is important to us, and we hope to have the opportunity to welcome you again for a longer safari that truly showcases the beauty of the Maasai Mara.
Warm regards,
Toto Tembo Safaris

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 33
  • 4 star 2
  • 3 star 0
  • 2 star 0
  • 1 star 1
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