Dosasha Tours and Safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2009)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $2,602 to $5,204 per person per day (MXN, excl. int'l flights)
Reviews
Email Craig Anthony | 35-50 years of age | Experience level: first safari
Horrible
I strongly recommend that you do not book with these people
They stole my money.
I booked a 3-day safari with them and, on the day of departure (Monday, 18 Aug), they changed my booking from a lodge to a campsite after I had already paid the full $890 USD. They told me it would be “better, don’t worry.” It was NOT better.
Then, on Wednesday, 20 Aug, when I was supposed to return to Nairobi, I received a text at 2 a.m. saying: “Hello, our bank did not clear the money for your stay. Can you please pay the camp, and we promise to pay you back when you return to Nairobi.”
I had no choice but to pay because the camp locked the gates, and my driver refused to give me my luggage until I handed over $410 USD (which was already part of the $890 I had paid on Monday). They repeatedly told me, “Don’t worry, we will pay you back.”
On the drive back to Nairobi, they ignored both my calls and the driver’s calls. I strongly believe the driver was in on it as well. Later, I received a random text saying they would bring my money at 6:30 p.m. and to “be patient.” 6:30 came and went — no money, no response.
This company i believe has scammed me. Please don’t book with them. They trapped me in a situation where if I hadn’t had the $410, I would have been stuck at the camp. Now they are dodging my calls and messages.
CO
Email Alvaro | 65+ years of age | Experience level: first safari
They don’t return the money.
They canceled the safari that was scheduled with me for next September 17, and they still haven’t refunded my money. I do not recommend using their services.
CN
Email Ekun | 20-35 years of age | Experience level: first safari
Dishonest company
I booked with Dosasha as they seem a very passionate and reliable team with good reviews in Safaribookings.
However, they deceived me. I got a Safari booked for September 25th. After paying the $1000 deposit the problems started, with them first not being able to fulfill the hotel orders as promised (Likely no hotel was booked by then)
The worst is that they sent a message 1 month before my trip telling me they are cancelling the tour and that they will refund, however no money is sent or coordinated at all, and they keep saying they will process the refund without any actual refund made.
Simply this company seems to have stolen from me. Be careful.
Email Mike | 35-50 years of age | Experience level: first safari
They cancelled and kept my deposit!!
They cancelled my 5-day safari a week before it was about planned to start. They still haven't refunded my 30% deposit ($500 USD) and no longer reply to my emails. They told me they have "financial and operational challenges" and have to cancel the safari. That email said they would refund me my deposit, so I gave my details, but they have ignored me since then. If they offer tours in the future, I would NOT recommend them as they could do the same to others in future!!
CN
Email Connor | 35-50 years of age | Experience level: first safari
We felt lied to, NOT Acceptable
From our experience, I recommend you don't book with this company.
They played tricks with us and stole your money.
I had a very similar experience like Craig Anthony.
I booked a 6-day safari(from 23rd to 28th Aug.) for my wife and me. I booked Mara Sopa Lodge for two days, Lake Nakuru for one day and Kibo Amboseli Camp for two days. The total amount is US$3,800. Full payment was paid on the first day of safari at their Nairobi office. And they confirmed the hotel reservation.
However, they changed Mara Sopa lodge to Jambo, Kibo Amboseli to Sentrim without any notice or discussion. These two places are not good as the confirmed bookings.
This is not the worst part. On 28th Aug, when I was supposed to leave for Nairobi airport from Centrim Amboseli, I received a text from Dosasha. saying:
“Hello Connor Liu,
I hope you had a nice time on the safari and that you enjoyed to the fullest.
We had a problem in the bank deposit to the hotel and the bank kept telling us to wait that it would reflect but it seems it might be a problem.
We were requesting if you will be kind enough to help us clear with the hotel in the morning and then we will refund you once you get to Nairobi so that the hotel doesn't hold you there.”
The total hotel cost is US$440. After receiving the message, the owner of Dosasha never took calls or replied message from me, the hotel or the jeep driver. Only a staff called Mike from Dosasha was assessible. And he claimed that he can't reach his boss, either. Finally, Mike paid US$284 to the hotel. I had no choice but to pay the rest of US$156 because the hotel won't let me go until payment is paid.
Dosasha is the shame of Kenya. I have also sent everything to TRA official email ID. I do hope TRA can withdraw their license.
Email Kevin | 35-50 years of age | Experience level: first safari
this tourist agent is not to be trusted
i booked a 14days tour with Dosasha, this cost me nearly 5000USD, and the tour start very badly, as i and other 2 family can not have our land cruiser to kick off the tour from the first day, just because of Dosasha fail to pay the driver. they indeed manage to find car to take us to Masai Mara, but we have been told by the hotel that Dosasha have not paid them also. when we transport from Masai Mara to Nakuru, Dosasha send us a driver who is not qualified to drive us with a car which has a damaged car brake. and the driver can not drive safely with damage windscreen wiper. he also has not been paid by Dosasha, so he can not have enough diesel, we have to pay the fuel for him. he also do not know the road to Nakuru, and nearly have accident on the road because of the terrible road condition. when we finally finish the terrify journey to Nakuru, Dosasha also fail to pay the national park fee, so we can not enter and go to our hotel, we have been stranded in front of the national park gate for 3hours. when we finally have the agreement with the entrance staff we will pay the national park fee tomorrow when the POS machine can be used, and go to check in the hotel, we have been told Dosasha fail to pay them, and we have to pay by ourself to check out. after all of these drama, we give up with Dosasha, and ask for refund. they also promise to refund. but again, they fail to follow the promise to refund for 4times up to now, and no refund recieved.
RU
Email Anton | 35-50 years of age | Experience level: first safari
An amazing unforgettable and informative 7-days safari with Dosasha!
We had 7-days safari with from Dosasha Tours. It was amazing and unforgettable journey around Kenya. Our guide Joseph showed us all the Big Five. It was obvious that he was enjoying our delight in seeing the animals and nature of Kenya. Joseph has been working as a tour guide for over 10 years. He knows the rangers in the parks and keeps in constant contact with other guides. So, in every park, he was always aware of where someone had found a herd of elephants, a leopard or a pride of lions and quickly drive us to that place. Besides, Joseph is a very experienced driver. He was repairing another travel company's car in one of the parks, because their driver just didn't know what to do.
Manager Grace made changes to the standard tour program according to our wishes and we visited the Equator line. She also helped us book train tickets to Mombasa and back.
I definitely recommend safari with Joseph from Dosasha Tours.
CN
Email Simba | 20-35 years of age | Experience level: first safari
Friendly, patient and professional
It was a great trip and many thanks to Sandra and her team for the careful arrangement and warm reception.
I am a girl traveling around the world alone, and Africa is my last stop, so I chose the travel agency very carefully. I saw Sandra on the website and communicated with her through email. She answered all my questions very patiently and enthusiastically, so it only took 5 days from inquiry to payment. In addition, every day during the trip, she cared about my safety situation and the travel experience of the day on WhatsApp, and timely gave corresponding help to ensure that I was better taken care of. During this six-day trip, I visited the Masai Mara National Park, Nakuru Park, Amboseli National Park, saw lions, cheetahs, elephants, rhinos, flamingos, etc., and made many new friends, such as Sean from Canada, Gina from the UK, and especially my two driver friends, Albert and Zachary. I will not forget the time we spent together.
If I ever have the opportunity to visit Kenya, I would choose Sandra again and wish her and her team all the best in the future.
ES
Email Kenza Arabou Alvarez | 35-50 years of age | Experience level: first safari
The best agency for a safari
From the very beginning until the very end it has been wonderful.
Sandra has been in touch with us all the time, informing and helping about everything before/during and after the safari.
We did 6 days and 5 nights: Masai Mara, Lake Nakuru and Amboseli. We loved it.
We want to thank our master Driver and guide Richard who looked after us too during the 6 days safari.
We highly recommend Dosasha and we would repeat without hesitation.
Thanks again Sandra
CA
Email Marie | 35-50 years of age | Experience level: first safari
Responsive and kind
Sandra and her team were eager to please and very responsive to any concern I might have on my 7-day group joining budget safari.
While there we a few hiccups here and there, they were quickly resolved with swift communication by Sandra and even upgrades when necessary. I received a daily message on Whatsapp asking me how were things going and whether anything needed to be taken care of, which I really appreciated.
Of course one must understand the differences between budget, mid-range and luxury safaris and adjust their expectations accordingly, so if you are unsure feel free to ask Sandra to explain in more detail and offer options according to your needs, wants and resources.
Masai Mara and Amboseli are once in a lifetime experiences, and Lake Nakuru, Lake Navaisha and Hell's Gate are well worth a visit. 7 days is a little long to be travelling and going on game drives every day, so if I were to do it again I would probably break it up in a few shorter trips with some time to rest in the middle.
All that being said, I am pleased with the service I received from Dosasha travel and would recommend them.