Sale manager in the office
Josana Tours
- Located In:
- Size:
- 1-5 employees (Founded in 2021)
- Tour Types:
- Small & medium group tours (Budget & mid-range)
- Destinations:
- Price Range:
- $868 to $8,679 per person per day (MXN, excl. int'l flights)
Reviews
CO
Email Juan | 35-50 years of age | Experience level: first safari
A professional and reliable tour operator that made our safari an unforgettable experience.
We had an amazing experience with Josana Tours from start to finish. Communication was clear, fast, and very professional, which made planning our safari easy and stress-free. The service exceeded our expectations – everything was well organized, reliable, and delivered exactly as promised. We had several guides during the trip, all of them knowledgeable, friendly, and always making sure we were comfortable and enjoying every moment. Sleeping in tents made the adventure even more special, as we could truly feel close to nature while still being safe and well taken care of. The value for money was excellent, and the wildlife encounters were absolutely unforgettable. Thanks to Josana Tours, our safari became a once-in-a-lifetime experience that we will never forget. Highly recommended!
PL
Email Oliwia Kacprzak | 20-35 years of age | Experience level: first safari
Josana Tours is highly communicative, caring and helpful while attending to its clients' needs.
My experience with the Josana Tours was nothing but amazing and I highly recommend its services to anybody interested in a safari trip to Kenya and Tanzania.
The tour was executed according to the previously provided itinerary, any changes were clearly communicated and additional information was provided, if necessary. The value for money was unmatched, as we have covered a very intense safari programme with proper time for relaxation and rest included, vegetarian food options for me were always satisfying, and – most importantly – the drivers and guides were highly competent, friendly and ready to help.
As a female solo traveller I have always felt safe and taken care of, including airport transfers and overally great communication before and during the trip. Five stars, no doubt!
CN
Email ji | 20-35 years of age | Experience level: first safari
The agent is very responsible
The itinerary was described in detail and the deposit was very reasonable. The initial communication was smooth. After we arrived, they described the itinerary and the details in between in detail. I felt that the service was very good.
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CN
Email yo | 35-50 years of age | Experience level: first safari
Very careful agent, perfect.
From the initial communication to the final reception, everything was excellent. They responded promptly, even on weekends and evenings. They even helped me plan a birthday surprise for my friend, which was fantastic. The service was excellent.
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IE
Email Sarah | 20-35 years of age | Experience level: 2-5 safaris
Mixed costumer service and drivers
An honest review - We had a mixed experience with Josana Tours. They are a good company when things are going smoothly but their costumer service is poor when there are issues or things go wrong. We booked the 7 day 6 night safari. The communication before the trip with Joseph was great. 5 out of the 7 days were a positive enjoyable experience unfortunately our last two days were not. We had 4 drivers overall - 2 were very good and 2 were not. Jason was an excellent driver/guide - we had an amazing safari in
Massai Mara. Overall the food was okay-some places better than others - we got sick from one of the lunches. Our last two days, we had a very negative experience with aggressive and hostile drivers. Our full game drive in Ambolsi finished 2 and 1/2 hours earlier than others which led to us missing out on seeing lions and other animals. We spent over 1 hour 10minute sitting in a lodge and then an hour lunch break. We had very little time game driving. The driver was also very rude and uninterested. I contacted Joseph and unfortunately there wasn't much done to rectify the situation or a solution provided. He did apologise for the situation the following day but a client in another company received compensation. If I was booking again I feel I would use a different company as there are many in the same price range and they do the same route. We had a mix of companies in our vans. We thought we were unlucky with the situation that took place however in our taxi to the airport we met others who also experienced bad drivers and bad game drives with the same company. I feel the how a company responds to unexpected changes or incidents shows their strenght and unfortunately Josana Tours were very weak in this area, which isn't what you want when booking a trip.
SE
Email Daniel | 20-35 years of age | Experience level: 2-5 safaris
Amazing
The experience was amazing, guides amazing, drivers amazing. Special thank you to Josef the manager at Josana tours and the driver named Josef that took care of us in Nairobi as well as the Bernhard Anthony and Eric who showed us different parts of the country and its beautiful nature during our 8 days safari in Kenya. / Daniel from sweden
IN
Email Dr Ankit | 20-35 years of age | Experience level: first safari
Had an incredible trip with Josana Tours—Joseph was patient and clear with planning, and Boniface’s
We had an amazing experience with Josana Tours! Right from the start, Joseph was extremely patient with all our queries—always calm, clear, and helpful in planning our itinerary. Everything was well-organized and smooth.
Our driver and guide, Boniface, was fantastic—experienced, reliable, and knew the routes and parks inside out. We felt safe and well taken care of throughout.
My wife and I did a 2-day trip to Masai Mara, followed by visits to Naivasha and Nakuru, and every moment was memorable—from the game drives to the scenic lake views. The Land Cruiser was comfortable and perfect for the terrain.
NL
Email Maryse | 35-50 years of age | Experience level: 2-5 safaris
An excellent tour operator who organized our 8-day safari through Tanzania and Kenya flawlessly
Everything was perfectly arranged, I didn’t have to worry about a thing throughout the entire trip. We were picked up everywhere right on time, and the safaris were absolutely amazing. Both of our guides went above and beyond to give us the most unforgettable experience, each with great knowledge, enthusiasm, and care. Even the transfer from Nairobi to Arusha was smoothly organized, which was such a relief and made the journey incredibly comfortable. I can truly recommend this tour to anyone, it’s an experience you’ll never forget!
CA
Email Caitlin | 20-35 years of age | Experience level: first safari
Amazing Safari with Josana Tours and Francis – Truly Above and Beyond!
Our safari with Josana Tours was an incredible adventure from start to finish. We felt safe, well cared for, and completely immersed in the beauty of Kenya thanks to the outstanding service and dedication of our guide, Francis and Joseph’s communication from behind the scenes.
Francis went above and beyond to ensure we had the best possible experience. His deep knowledge of the wildlife, warm personality, and constant communication made every part of the trip smooth and enjoyable. He kept us informed of any changes and was always one step ahead to make sure we didn’t miss a thing.
We were lucky enough to see four of the Big Five—just missed the elusive leopard, which gives us the perfect reason to come back! The sightings, the landscapes, and the personal touches made this a trip we’ll never forget.
If you're planning a safari in Kenya, we can't recommend Josana Tours and Francis highly enough. They made our dream trip a reality, and we can’t wait to return.
CA
Email Sara | 20-35 years of age | Experience level: first safari
Absolutely unforgettable!
Our 8-day group safari in Kenya exceeded all expectations. From booking, to the moment we arrived, the experience was seamless. Joseph was very easy to communicate with and made the booking process quick and easy. Our guide Francis was incredible! He went above and beyond to make our time in Kenya special. He was knowledgeable, attentive, kind, funny and became such a dear friend to us during this journey. Francis made each game drive exciting and educational. We saw 4 of the Big Five and many other incredible animals, often in close proximity, which was a dream come true. We were so impressed with the wildlife we experienced considering it was the off-season and could not be more happy. The group dynamics added to the adventure, sharing unforgettable moments around campfires, during early morning hot air ballon rides and game drives. The hotels and tented camps were comfortable, authentic, and exactly what we hoped for to immerse ourselves into Kenyas vibrant culture. The food was amazing and the staff were incredibly friendly, always going above and beyond to ensure our safety and comfort.
The entire trip was well-organized, and truly a once in a lifetime experience. I highly recommend Josana tours and this safari to anyone seeking adventure, nature, and a deeper connection with Africa’s stunning wilderness.
