Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 63
  • 4 star 2
  • 3 star 1
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 66 Reviews
Aimilia   –  
Greece GR
Visited: November 2025 Reviewed: Dec 9, 2025

Email Aimilia  |  20-35 years of age  |  Experience level: first safari

The review below is the personal opinion of Aimilia and not that of SafariBookings.
positive and disappointing moments
3/5

We went on a 5-day safari in Kenya and overall our experience had both very positive and disappointing moments. Patrick helped us a lot with organizing the trip. He booked exactly the hotels we wanted and was extremely kind and patient while we were deciding. We told him precisely what we wanted to do and which routes we wanted to follow, and he did his best to accommodate our plans.

Unfortunately, the last day was very problematic. Our driver left us at a café for over an hour while the car was taken for inspection because we had a long distance to cover. After he finally picked us up and we had been driving for about 30 minutes, the car broke down right as we entered Tsavo National Park. We were stuck there for more than 6 hours, and as a result we lost the entire day. It became dark, and although we had paid the park entrance fee, we were unable to see anything inside the park. Since we were supposed to stay in Tsavo for only one day, this was very disappointing for us, as we had no time to explore it at all. In the end, we had to book an additional day, which cost us a significant extra amount of money, just so we could finally visit the park.

Despite Patrick’s excellent service and effort, the issues on the final day caused a lot of stress and disappointment and strongly affected what should have been one of the highlights of our trip.

Knud Hedensted.   –  
Denmark DK
Visited: February 2024 Reviewed: Mar 3, 2024

Email Knud Hedensted.  |  65+ years of age  |  Experience level: 2-5 safaris

Trustworthy
4/5

I was on a3 trips tour. 1 the 14 falls was an indescribable experience. My Kenya 4 days tour. Good guide and porter. Beautifull wether. Safari. We found animals og all kinds. Wisit at a massi willage was Well organised. All trip Will i. Revommend. Knud Hedensted. Denmark

Hamza   –  
France FR
Visited: February 2024 Reviewed: Feb 27, 2024

Email Hamza  |  20-35 years of age  |  Experience level: first safari

Good experience overall
4/5

The safari tour was a great experience. It was possible to see various species and the guide was looking around for animals. The organisation could be improved more with a detailed description of the tour. Great experience overall.

Reply from Mateo Travel and Adventure
Reply from Mateo Travel and Adventure
Posted on Mar 3, 2024

Thank you Hamza. We have since put in place measures to scrutinize individual itineraries during group joining tour like the one we offered you. Matching of miner details including timings,taste and preference, same area accomodations has improved the small variations that can be experienced during group joining tour.

Shanenn   –  
France FR
Visited: June 2026 Reviewed: Jun 16, 2026

Email Shanenn  |  20-35 years of age  |  Experience level: first safari

Just Amazing 😍
5/5

I contacted them at the very last minute before my trip to Kenya, and they organized everything very quickly. Everything went smoothly, and my safari with Gordon was perfect. I thank them for this incredible experience, as I had dreamed of going on safari in Kenya since I was a little girl, and they made it possible. A serious, reliable agency that listens and adapts to its clients.

Emma   –  
Ireland IE
Visited: June 2026 Reviewed: Jun 13, 2026

Email Emma  |  35-50 years of age  |  Experience level: 2-5 safaris

An amazing knowledgeable guide and an overall unforgettable experience with animals & accommodation
5/5

Firstly all the communications before travelling were excellent and clear. Our guide was Eric and he was an incredibly knowledgeable young man, who not only gave us exceptional information about all the animals and birds, but also was very well informed about lots of social and cultural subjects in Kenya which made the drives very interesting. He always had the vehicle spotless for us and made lots of accommodations for my 9 year old - who loved him so much he made a Minecraft version of the car and Eric! We saw a huge range of animals, Eric was a great driver - we felt like we were on a true adventure yet felt safe the whole time. Both the Hunters Luxury Camp and Voi Safari lodge were amazing. Both stunning in their own ways. Hunters was beautiful with stunning camp rooms and great pool, Voi has this cool tunnel where you can get incredibly close to the animals at the watering hole. My son loved all the hyrax, monkeys and lizards around the place as well!
There was an ample selection of food options and we even had a picnic one of the longer days which was excellent. Service everywhere was friendly and relaxed but ultimately the scenery, flora and fauna stole the show. Eric stopped for every bird we spotted which my son loved and he had a story for everything we saw. I would highly recommend to anyone!

Steven   –  
Canada CA
Visited: March 2026 Reviewed: Mar 27, 2026

Email Steven  |  50-65 years of age  |  Experience level: first safari

Excellent experience from start to finish
5/5

Our 6 day private safari with Mateo Travel and Adventure was an excellent experience right from the start. Patrick promptly responded to our initial request for information with a range of accommodations for each of the parks we wanted to visit. He answered all our questions quickly and we picked the combination that suited our budget. Once we confirmed the final proposal, everything went smoothly, from our initial pickup, the train ride to the first park, and meeting our guide.

Eric, our guide, was outstanding! He has great knowledge about the animals and his ability to spot them in the distance was amazing. He was also a very good and careful driver, both in the parks and on the highway back to Nairobi on our last day. Always good natured, calm and polite. We enjoyed chatting with him and learned so much not only about the parks but also about Kenya in general.

We appreciate how professional and organized Mateo Adventures is and would not hesitate to recommend them to anyone. Thank you Eric and Patrick!

Lovrana   –  
Croatia HR
Visited: February 2026 Reviewed: Mar 6, 2026

Email Lovrana  |  20-35 years of age  |  Experience level: first safari

Fantastic Safari With an Amazing Guide!
5/5

Mateo Travel and Adventure delivered an excellent and well‑organized tailor-made safari experience. The itinerary was clear, detailed, and thoughtfully planned—from Amboseli’s stunning views of Kilimanjaro to the dramatic landscapes of Tsavo East, exactly as described in their proposal.

A special shout‑out to Vincent, our guide, who made the trip unforgettable! His friendliness, positive attitude, and deep knowledge of wildlife and the parks elevated every game drive. He always made sure we were in the right place at the right time, and his enthusiasm was contagious!

The accommodations were comfortable and perfectly located, just as outlined in the itinerary.

If you’re looking for a professional, reliable, and genuinely warm safari team, Mateo Travel and Adventure is an excellent choice. Vincent in particular made the experience exceptional.

Heike   –  
Germany DE
Visited: February 2026 Reviewed: Mar 1, 2026

Email Heike  |  50-65 years of age  |  Experience level: first safari

We had a wonderful Safari
5/5

We had a wonderful Safari. Patrick made sure we get the accomodation we selected or if already fully booked suggested alternatives. All went very smoothly. Our driver and guide Simon made every effort to make sure we see a lot of animals during our 5 day safari from Amboseli, Tsavo West and East. He is so passionate about animals and gave us good photo shoots. Thanks to Simon, thanks to whole Mateo Team. We had a great time!

Lotte   –  
Netherlands NL
Visited: February 2026 Reviewed: Feb 18, 2026

Email Lotte  |  35-50 years of age  |  Experience level: first safari

Fantastic experience!
5/5

We had a fantastic experience from start to finish!
Our guide, Simon, was incredibly knowledgeable, attentive, and thoughtful throughout the trip. Everything was perfectly organized, the accommodations, train arrangements, and driver all worked seamlessly together, which made the journey completely stress-free.
I truly appreciated the excellent value for money. In a market where prices can sometimes be surprisingly high, this experience felt absolutely worth it.
Thank you for such a wonderful and memorable trip. I’ll definitely be recommending you!

Chiara   –  
Italy IT
Visited: February 2026 Reviewed: Feb 17, 2026

Email Chiara  |  20-35 years of age  |  Experience level: first safari

Perfect
5/5

The safari we chose was wonderful! The organization was excellent, and the team was kind and precise. Our guide, Philip, made every single day special. We will carry these four days in our hearts.

Thank you all!!!

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 63
  • 4 star 2
  • 3 star 1
  • 2 star 0
  • 1 star 0
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