Reviews

Sort By: Date Most Helpful 21-30 of 32 Reviews
David   –  
United States US
Visited: October 2018 Reviewed: Oct 19, 2018

Email David  |  65+ years of age  |  Experience level: first safari

We had a fantastic driver/tour guide. He was extremely knowledgable and became a good friend.
4/5

The experience was great. Our tour guide John Wanjau was extremely knowledgabe and very concerned about my wife and myself having a joyful experience. John does an excellent tour. I would highly recommend him as a guide. The only negative we experienced during our 9 day safari was the tent camp where we stayed in Amboseli could have been better.

Mark Yinka Oremosu   –  
Nigeria NG
Visited: August 2014 Reviewed: Feb 28, 2015

35-50 years of age  |  Experience level: first safari

My rushed, totally unplanned but enjoyable safari experience.
4/5

I was looking forward to a week in Paris but at the last minute I made snap decision to go to Kenya. On ym flight I read a magazine that suggested going on a Safari while in Kenya. Being my first time I didn't know anyone and had no reservations, luckily while I searched for a cab service at the airport I spotted the Big Time Safaris desk. The men who attended me where very pleasant and polite. I told them all about my lack of hotel reservations, or an itinerary. I got help with all that. I didn't want a long safari experience we figured it out and I left for my hotel. The hotel was the same one I used for my entire stay and I appreciated the staff and how helpful they were.

The second day I was off to the Masai Mara in the company of my fellow tourists and we bonded with our witty driver. The meal stops where nice. He showed us where to shop for the basic necessities. And his advice proved very useful.

The camp at the park was very comfortable and close to a Masai village which I visited on the last day. I thoroughly enjoyed myself and took several photos and made friends with my co travelers. I definitely recommend the Big Time Safaris Ltd to any first time and repeat travelers to Kenya. I will certainly use them when next I visit Kenya but I will make the necessary reservations this time. LOL!

MADAN THAPA KSHETRI   –  
Nepal NP
Visited: March 2015 Reviewed: Apr 9, 2015

Email MADAN THAPA KSHETRI  |  35-50 years of age  |  Experience level: first safari

amazing, best out put
4/5

iIt was the excellent experience in my life to visit MASAI MARA. Management of BIGTIME SAFAI was well. Thank you all who were attending for making our travel much more adventurous. Specially DAVID, TR GD STLIN, N NJERI.

Amit   –  
India IN
Visited: September 2015 Reviewed: Nov 10, 2015

Email Amit  |  35-50 years of age  |  Experience level: first safari

they delivered what they promised
4/5

I went to Kenya in September 2015 and booked a day tour of Nairobi with Big time. The driver and services were excellent and thus I booked a 4day Masai Mara plus Lake Nakuru tour with BigTime and I am glad that I made that choice. Martha in particular is very helpful lady . She attended to all my queries very patiently and gave me the best advice to choose among the various tour options. I was not having any local SIM card till we started the journey and I was looking to buy one. Manager John , ever energetic, instructed driver to help me get a local SIM card enroute and with the help of one local guy I could get that within the luch break itself. You can always make a call from the environs of Masai Mara as its a open grassland and signal coverage is pretty good (I wonder whether anybody has studied the negative fallouts of this heavy signal coverage on the wildlife of the park) .... I had chosen camp stay so the services in the camp were basic.. You just get one bulb in bathroom and one more in another partition of the camp used as space for two beds... Electricity was available for just three hours in evening ...from 7to 10pm. then lights would be switched off as the generator would be shut down. One can recharge his camera /mobile at a common dining space .. no TV (except at a place near common dining place) no radio, free Wifi which would work intermittently. Definitely that is not for luxury... but then I had not gone there for luxury. The chef tried his best to accomodate my vegeterain eating preferences. The place was very quiet in early evening...and when the lights were out it was really very interesting to feel like 1950s, something our generation missed completely. Safari itself was very good. We saw all the big 5 plus my darling-Cheetah (twice). We were lucky to see pride of lions crackling the bones of a fresh buffalo kill in early morning safari and then in evening we saw two male lions stalking a baby giraffe, their plans foiled by the head of giraffe family who came very close to two lions threatening them with dire consequences in case of any misadventure. There was only one nuisance... driver chatting ceaselessly on microphone with his fellow drivers. Sometimes it was for good as they gave each other directions of wildlife spotting, but certainly the chatting could have been bit lesser for same effect otherwise he was a braveheart ,taking his vehicle very near to the animal . Dont expect perfect peaceful watching of wildlife as shown on Discovery /NGC as drivers' microphones make noises continuously. Though it was a budget Safari , Stay in Nakuru was very comfortable, a pleasant surprise for all of us travelling together. Overall it was a nice experience with BigTime Safari. Special thanks to Martha and John.

Fazal Mohamed   –  
Uganda UG
Visited: October 2017 Reviewed: Oct 12, 2017

Email Fazal Mohamed  |  50-65 years of age  |  Experience level: 2-5 safaris

Safari visits, transportation etc were very good, but camp facilities were very below average
4/5

We were a group of 8 family members. The Planning Phase of the tour was good with proper communication from the team . The Safari rates were reasonable. The Airport pick up and the transport arrangement from Nairobi to Massaimara was very well coordinated. The game drives were also very well coordinated and we got opportunities to see many animals. Driver took special interest to take us all around.
However, the condition of the accommodation provided in the Camp in Massaimara was very primitive. Though the camp is well laid out, it was very over crowded and the staff found it extremely difficult to serve food properly. The individual tents were very poorly maintained, especially the 4 tents we got. The furniture including the cot was in bad shape, the bathrooms were not clean, flush was getting blocked, there was a bad stench during night in that part of the camp. All these were reported to the notice of Mr. Joseph in the camp who apparently was in charge of accommodation. He managed to change the cot but nothing more could be done though we requested for a change of tent that was not possible due to the large number of guests in the camp.
I personally feel a lot could be improved in the tents like, clean toilets and drainage, a mirror in the bathrooms, functional water taps, some toiletries like soap shampoo etc. There is definitely a need to check the condition of cots in each of the tents.
It will be Wonderful if a small cultural show by the local folks are organized every evening near the camp fire area. That can make the evenings lively and memorable. There is also a need to improve the food quality. All these may be facilitated to the customers even if it is at the cost of 10 or 20 USD more on package cost. These small deficiencies negatively impacted the overall experience which otherwise was a wonderful Safari at a moderate price.

Prashant   –  
India IN
Visited: July 2019 Reviewed: Aug 13, 2019

Email Prashant  |  50-65 years of age  |  Experience level: first safari

Quite reliable Punctual, Stay as per the program sent by Martha. Guide Joseph was very enthusiastic
4/5

Communication was prompt and Martha was always available for telecom. Last day we could have gone for half day Safari as per the program. Food at all the lodges except A A Lodge Ambosali was good. Sopa Lodge at Naivasha was the Best. A A Lodge Masai mara was good.

Aju   –  
Saudi Arabia SA
Visited: August 2019 Reviewed: Aug 22, 2019

Email Aju  |  20-35 years of age  |  Experience level: first safari

Good and professional
4/5

Very good and fast response with us our tour organiser mrs Martha she is doing her best

Jenitha   –  
Oman OM
Visited: August 2019 Reviewed: Aug 25, 2019

Email Jenitha  |  20-35 years of age  |  Experience level: first safari

Reliable, Well-Planned, Good Service
4/5

We travelled to Kenya with family (4 Adults & 2 Children). Thanking Martha for making the experience a good one. She was quick with her responses, provided all the necessary information we required and quite helpful. It was a great trip and within budget. I would highly recommend this company and Martha as a point of contact. The only minor issue we had was with our guide in Masai, he wasn't very interactive but he did a good job on the safari, took us to the right places, made sure we had the best view possible and we saw the Big 4 (we just missed the Rhino).

Sebastian   –  
Argentina AR
Visited: February 2015 Reviewed: Apr 9, 2015

Email Sebastian  |  20-35 years of age  |  Experience level: first safari

Great Experience!
4/5

Me and a friend were looking for a budget Safari starting from Arusha. The alternatives were a lot, and is really imposible to do a good choice with all the guys taking you to diferent offices to tell you the same speach, but we ended up picking the one we felt more faithfull.

We were really lucky, the couple Driver/Cook was supreme (Godfrey and Alifa). They were young, funny, helpfull and really profesional guys, and I think that there lies most of the quality of a Safari. If I could do it again I'd maybe avoid some of the smallest parks to spend 1 or 2 days more at Serengetti.

I'll surely recomend the company to my friends.

Karthik   –  
India IN
Visited: August 2015 Reviewed: Aug 29, 2015

Email Karthik  |  20-35 years of age  |  Experience level: first safari

Good service and great value for money!
4/5

When i was doing my initial search for a safari operator it wasn't easy to zero in on one. After researching quite a bit on the internet I decided to go with Big Time for my 12 day safari in Kenya and Tanzania. My contact person Martha was amazingly responsive to all my queries/suggestions/changes in plans etc... She accommodated all my requests to ensure I got what I asked for. Though there was a problem with too many people in the group at one time (9 in the vehicle for our game drive at Lake Nakuru), it was handled reasonably well to ensure the safari went on well from there on. Here is my take on safaris with Big Time.

The Good:
- Very efficient and customer focused team at Nairobi.
- One could trust them to ensure all logistics are taken care of - right from the moment I landed, to transfers of all kinds, right till I was dropped at the airport, all I had to do was text/call Martha and she would have something arranged for me. Very efficient and makes things simple for a newbie in Africa.
- The price is very competitive. There are very few operators who offer safaris at this price. Though it's imperative that this is a 'budget' safari and you get more than what you pay for.
- Animal sightings - well, this shouldn't be a problem if you are in the right place at right time. There was no dearth of animals at Masai Mara at this time of the year and the drives were just awesome.

The Bad:
- The safari vehicles weren't the best of conditions.
- The drivers (all the 3 i dealt with) weren't interested in spending much time in the parks. Despite the whole of our group insisting that we wanted to continue with the game drive, our driver at Amboseli was adamant about getting back to the camp a good 1.5 hrs before the park closing time.
- My plan in Tanzania was altered so that I could be accommodated as a part of a group (a day in Serengeti was replaced by a day in Tarangire). Though I was indifferent to the change, I would have preferred being consulted before deciding what I should be doing than telling me what I would be doing!

Tips:
- Ask as many questions as possible before you agree on your safari - how many days? what time do you start and spend at every park? how many people in the van? is water included? will the vehicle be in good condition? It's good to have these things in writing before you embark on your safari with any operator.
- On your day one, before you start on your safari it is a good idea to sit with the driver and your contact person at the office to confirm all that was agreed on in your communications, so as to ensure everyone is on the same platform.
- Keep in touch with your contact person when on safari (if you happen to have local phone number or whenever there if Wi-Fi access). This could help the office handle any problems that could pop up.
- And, enjoy your days in the wild... At the end of the day, that's what we take all this fuss for! :)

All said and done, if i were to go on a safari again, I know who to get in touch with!

Average User Rating
4.2/5
Rating Breakdown
  • 5 star 158
  • 4 star 32
  • 3 star 1
  • 2 star 3
  • 1 star 8
Write a Review

Disclaimer

  • All corporate and/or tour info is provided by Big Time Safaris , not SafariBookings
  • The tours offered by Big Time Safaris are subject to their terms & conditions