Amazing Safari Experience!
Osnet Tours And Travels
- Office In:
- Size:
- 10-20 employees (Founded in 2018)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $2,597 to $13,852 per person per day (MXN, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
TR
Email Volkan | 35-50 years of age | Experience level: 2-5 safaris
Poor communication, insufficient team spirit
We agreed on a 5-day safari package with Osnet. Our communication was very good beforehand and I had recommended it to many of my friends.
Although the tour started well, problems came one after another during the trip.
On the 2nd day, the Giraffe Center visit did not take place due to lack of communication between Geofrey and the guide. Although dinner was included in the price, I paid for it. The visit to the Masai village also did not take place again due to communication problems. The plan included a Tsavo West and Taita park tour. Our guide suggested to replace East instead of Tsavo West, and I said OK. Again, due to lack of communication between the guide and Geofrey, I had to pay the extra Tsavo East Park fee and fuel cost.
The hotel was not on our plan before the flight on the last day. I asked Geofrey and thanks to him he arranged. He asked 103$ for it and then said he paid himself for cover his excuse, I think.
In summary:
The communication between the team was very poor. Geofrey accusing them, guide and the driver criticizing him, telling he just sitting at the office.
Why I found myself in the middle of unpleasant arguments for no reason? Why did I pay for Park fees, fuel costs and dinner which should be included in the itinerary? Why we didn’t go to Giraffe Center and Masai Village which was also in the itinerary? I spent an hour to explain situations for Tsavo Parks. Why I had to do it on my vacation ?
NZ
Email Hayley | 20-35 years of age | Experience level: over 5 safaris
Would not recommend
We were very excited for our 9 day private tour across Kenya and Tanzania. We had hand picked the itinerary, accommodation and paid for everything upfront. Geofrey would always reply promptly but as the tour took place there were down falls that should’ve been avoided.
Prior to the tour starting they didn’t book accommodation in time so we had to change some of our options a few times.
Our driver in Tanzania was not experienced in the places we visited and we spent hours of our game drive with him asking for directions to our accommodation.
Accommodation was not booked correctly, we arrived at our accommodation and Osnet had booked elsewhere so we had to drive another 2 hours late at night to get there.
Our vehicle had issues and we missed morning and afternoon game drives.
We had a village tour included but payment wasn't arranged by Osnet so we paid, then Geofrey said we paid too much and they wouldn’t refund us what we paid, only a third of the amount.
One of our lodges overbooked us and Geofrey advised us the day of when he was told. He didn’t accept the downgrade of alternative accommodation but he didn’t follow up to ensure we would have a refund of the difference. Instead when we arrived it was not sorted so we spent the evening arranging the refund on his behalf - I was doing his job.
We had them book a train for us and it was last minute he told us that he booked it too late and the tickets we paid for were sold out so he refunded us the difference.
We didn’t get compensated for an inexperienced driver, the mix up in accommodation from the itinerary, loss of game drives, or the refund we are due from the lodge. Geofrey seems to have blocked my number and we now can’t get hold of them to get the money back.
The highlight was our guide Robert in the Maasai Mara, he was fantastic!!!!
JO
Email Omar | 35-50 years of age | Experience level: first safari
we’re very happy with the service and highly recommend Osnet Tours to anyone looking for a reliable
We had a truly amazing experience with Osnet Tours and Travels. From the very beginning, everything was well-organized and smooth. The communication was clear and professional, and all our expectations were met with great care and attention.
Email Satyam | 35-50 years of age | Experience level: first safari
Amazing Guide and a great booking/planning experience
Charles, our guide, was amazing and extremely knowledgeable about the wildlife include all of the birds. We had two people interested in birds in our party so it was a great fit. Osnet tours was very communicative and helpful throughout the process.
Overall, the quality of the tour was comparable to significantly more expensive bookings. I would highly recommend Osnet.
Email Winnie | 20-35 years of age | Experience level: 2-5 safaris
She was the like no other. The best in the the world!
It is an incredible company. Best at what they do.
Email Alfred | 35-50 years of age | Experience level: first safari
Very understanding, accommodating, and hospitable. Your safari isn't complete without Osnet tours
The experience from Osnet Safaris was a lifetime opportunity. Osnet any day!
Email Shekar | 50-65 years of age | Experience level: first safari
Professional, Knowledgeable and client friendly
We could not have chosen a better safari tour company than Osnet.
From the time we started our journey plans, Geoffrey was professional and managed every aspect of our trip meticulously. The resort hotels selections were awesome. Being vegetarians, we had absolutely no challenges in the cuisine during all meals.
Our tour guide, Charles was extraordinary in his mannerisms, flexibility and polite attitude. This safari was our life time dream and Osnet made it so memorable.
Thank you!! We will certainly recommend Osnet tours to our family and friends.
CN
Email May | 35-50 years of age | Experience level: first safari
Caring, responsive and reliable—perfect for 1st time travelers
As a total new 1st time group of 4 travelers to Kenya Safari, the dependency on the agency is the highest. Luckily we chose Osnet, the hotel recommendations are great, with very good taste, and always ready to provide a good alternative selection during booking, super willingly to modify the entire trip arrangement to fit the budget and international flight schedule. Geoffrey is very caring and responsive. Our field guide Philip is super professional, with him, we saw all the animals in a very good spot, never need to concern about the road condition. They asked us for the feedback’s regarding the meal and stay every day, and if anything they promised to deliver back to help make the improvements. Another thing from my own observations, since they are this business for quite some time, with good local networking for real time info exchange such as traffic back to airport, animal sporting etc.
CH
Email Angela Roland Marleen | 50-65 years of age | Experience level: first safari
Safari with Osnet Tours amazing experience
Our 14-day safari across 5 of Kenya’s most stunning national parks was an unforgettable adventure, and the organization and execution with Osnet Tours were excellent—exceeding all our expectations. Geoffreys Planning was ecellent and very professional.
A special mention goes to our tour guide, Ken, whose expertise, dedication, and passion made this trip extraordinary. Ken is not only a safe and skilled driver but also possesses an impressive knowledge of wildlife and Kenya’s natural landscapes. His ability to spot animals and share fascinating insights enriched every moment of our journey.
What truly stood out was Ken’s friendly, attentive, and patient nature. Despite our limited English, he always went the extra mile to ensure we understood everything, making us feel comfortable and valued. His commitment to positioning us in the perfect spots for photography allowed us to capture breathtaking images of Kenya’s incredible wildlife.
The accommodations were wonderful—each lodge and camp was beautifully located, comfortable, and provided everything we needed. We were exceptionally well taken care of, and there was never a moment where we felt anything was missing.
This safari was a dream come true, and we would without hesitation choose Ken as our guide again for any future adventure in Kenya. If you’re planning a safari, we highly recommend this experience—it’s a journey you’ll cherish forever!
Email Mahalakshmi Vijayaraj | 35-50 years of age | Experience level: first safari
A highly reliable and professional tour operator that delivers personalised service, thoughtful plan
We recently visited Kenya with Osnet Tours, and the entire experience was fantastic from start to finish.
I was initially in touch with Geoff from the UK, and I was very impressed by how responsive, helpful, and accommodating he was throughout the planning process. I made several revisions to our itinerary, and he patiently took in all our requests and arranged everything perfectly. I had also mentioned that it was my daughter’s birthday during the trip, and Geoff organized a wonderful surprise cake celebration for her with Ashnil. such a thoughtful gesture that made the day extra special.
He also recommended an excellent camp in Masai Mara and booked us into a beautiful beach resort in Diani, both of which we absolutely loved.
John, our driver in Masai Mara, was equally amazing - very engaging, punctual, knowledgeable, and accommodating. He made sure we had the best possible safari experience and took great care in showing us the animals while managing the schedule very well.
Overall, Osnet Tours are incredibly reliable, professional, and genuinely lovely people who provide fantastic service. I would highly recommend them to anyone planning a trip to Kenya!