Staff on game drive at Nairobi National Park
Fabrics of Adventure Safaris
- Office In:
- Size:
- 5-10 employees (Founded in 2020)
- Member Of:
- Eco Tourism Kenya & Tourism Regulatory Authority of Kenya
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $868 to $7,287 per person per day (MXN, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
BR
Email Ines | 20-35 years of age | Experience level: 2-5 safaris
Biggest flop of my trip.
1. Agreement discrepancy.
They did not deliver the service they promised. We paid more for an upgraded open-sided vehicle as they promised they would provide, but they sent us a Landcruiser without a popped-up roof and below industry standards. One day during the Safari, because there was no roof to cover, I got sunstroke and ended the day's trip early.
2. Cover up problems and shirk responsibility.
When we questioned that the vehicle they provided was not what we required, they kept trying to cover it up, telling us that the Landcruiser was the industry standard and that no guest had ever questioned it (with an ironic tone), and requiring us to bear it as there was no other option. However, we were not questioning Landcruiser, but that they did not provide an open-sided vehicle as they promised.
3. Their quotation is more expensive for the same services.
Taking the price we paid as a reference, they did not provide an open-sided vehicle which generally requires an additional $700, therefore, in fact, their quotation was $500 higher than other agencies for the same services. Don’t choose them and save your money！
4. Irresponsible and lazy tour guide.
The tour guide they arranged for us was extremely irresponsible, often driving while making personal phone calls.
Example 1: In Mara, it is 20 kilometers from our hotel to a gate of the park, and it took him 70 minutes to drive us there. Then wandered 2 kilometers near the gate for a whole morning and we saw almost nothing.
Example 2: When we parked just 1 meter away from a lion ready to hunt, he kept talking and laughing loudly. We tried to stop him, but he continued on the phone for 40 minutes. At last, the antelopes were scared away by his voice, and the lion gave up hunting. We missed a great scene that could have happened, which made us very upset.
Example 3: He lacked a basic sense of service and courtesy. Firstly, I want to clarify that we have treated him politely and respectly. However, he didn't share enough information with us, didn't thank us for tips and snacks, interrupted us, and argued loudly with us.
Do not choose this travel agency, they will ruin your trip!!!
Reply from Fabrics of Adventure Safaris
Posted on Aug 30, 2023Ines and her husband Fred were very stubborn nothing we said made sense to them , they kept comparing us with other agency till the very last minute. They ruined their own trip since they did not want to understand what we were saying about the land cruiser from day one. The open sided land cruiser they insisted they paid for can only be used inside the parks of which we did not promise that and we did not overprice neither did we downgrade their accommodations. Our guide is one of the best and is very professional and knowledgeable. That is all lies, our guide cannot be rude to our clients.
They were difficult to deal with.