NAIROBI KENYA
Balu Travel
- Office In:
- Size:
- 1-5 employees (Founded in 2022)
- Member Of:
- KWS & TRA
- Tour Types:
- Budget & mid-range tours with set start dates and a fixed itinerary
- Destinations:
- Price Range:
- $3,035 to $6,938 per person per day (MXN, excl. int'l flights)
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
ES
Email Riasat | 20-35 years of age | Experience level: first safari
Balu Travels was disrespectful
I was trying to weigh my options for a 3-4 day safari and Balu Travels was one of the tour operators I requested a quotation from through Safari Bookings. After they shared the quotation, I had a call with them the next day and requested for some changes. They texted me the new quotation. I told them I would review and get back to them the next week.
In the meantime, I received a more affordable quotation from another operator and decided to go with them. I politely informed Balu Travels that I would have to pass on their offer, but in response I got an offensive remark. I am quoting it here verbatim: "You people are very interesting, why should you make request with unrealistic demands then skip it. It's unprofessional to just want to waste time."
I am not sure what they exactly meant by "you people", but it is hard not to tie it to ethnicity. I think they miserably failed in their customer communication.
(images removed for privacy reasons)