NAIROBI KENYA
Balu Travel
- Office In:
- Size:
- 1-5 employees (Founded in 2022)
- Member Of:
- KWS & TRA
- Tour Types:
- Budget & mid-range tours with set start dates and a fixed itinerary
- Destinations:
- Price Range:
- $3,013 to $6,886 per person per day (MXN, excl. int'l flights)
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
DE
Email Mirko | 50-65 years of age | Experience level: 2-5 safaris
Very reasonable tour operator
Fast and easy communications, Balu was organizing a great tour to Masai Mara. Reliable and safe driver with good vehicle.
Very recommendable!
Email Charles | 35-50 years of age | Experience level: over 5 safaris
Top notch service, keen on details and unbeatable rates.
I know of big names out there, but but Balu Travel stands on its own on Top notch service, unbeatable rates . Balu Travel is slowly but steadily raising the bar in rewriting building blocks of an ideal service delivery in the tourism sector.
Thank you morries and your able team for making my holiday trip one of the best chapters in my life. I can't wait for the next trip. Kudos guys!
Email Sylvia | 35-50 years of age | Experience level: first safari
tour operator is a professional entity that organizes and manages travel arrangements, itineraries,
Overall, I can wholeheartedly recommend Balu Travel to fellow travelers. Their exceptional communication, top-notch service, excellent value for money, and unwavering reliability make them a standout tour operator. Thanks to Balu Travel, I had an unforgettable journey filled with remarkable memories.
Morris is very dependable and works hard to relieve any stress points related to your trip
I have used Morris as my agent for years now and he never disappoints. I can rely on him to come through.
IT
Email Bianca | 20-35 years of age | Experience level: 2-5 safaris
Commitment and friendly environment
Our Safari in Amboseli National Park has been an amazing experience, and it match our expectations. Is hard to spot all the big 5, but elephants, giraffes, Kikimangiaro mountain and the surrounding nature gifted us every day.
One of the thing that we appreciate most is the commitment of Balu company that thought about everything, trying their best to make us living the best experience!
We have to thanks a lot our special guide, Benson, that has accommodate us in every way possible. Is a funny man, with experience and a lot of interest. He blended with us and we have shared a lot of nice and funny moment. We strongly suggest Balu company and Benson as a guide.
SK
Email Peter | 35-50 years of age | Experience level: 2-5 safaris
Intense Experience
I tried really carefully to choose a company to go to Mount Kenya, Amboseli, and Masai Mara. The communication in the beginning was really good, and swift. We enjoyed our hike to Mount Kenya, however the quality of equipment provided was beyond what I expected. The mattresses were very thin. The tent was big (which was great!), however it had some holes, and we were worried if it was waterproof or not. On the other hand we enjoyed a good food, and amazing nature. Our guide did not speak very good English, and we would appreciate more information from him. For going to Mt. Kenya I do not recommend this company.
Kenya was our fourth African country for safari which we did with the same company as our Mt. Kenya and we only found out in the van on the way that the order of visits in Amboseli and Masai Masa had been swapped. In Masai Mara we stayed in a different campsite than originally booked, and we had not been informed about this in advance. The campsite was actually very nice, but I simply believe that such a change should be communicated to the costumers sooner. Our guide for safari, Derrick, was nice, polite, and spoke good English. He really knew the area very well. Our main goal was to see wildebeest crossing the river, and we were lucky enough.
Great service provider for Safaris
I did the Masai Mara safari for 2 nights 3 days with my husband and my 2 year old.
Morris from Balu Travels was coordinating with me. He was very prompt in responding to my questions.
Everything from pick up to drop off was well coordinated. The quotation had everything listed out in detail which was very helpful.
Would recommend them to anyone specially those travelling with toddlers.
CA
Email Dan | 20-35 years of age | Experience level: first safari
Be aware that Balu does not run some of their groups and you may end up moved to others tours
Balu offers reasonably priced safari experience, but note that they act as more of an intermediary broker rather than an operator. They place you with other tour operators and so consequently you may end up getting shifted around one or more times to different joining groups/ vans during your trip. That does mean the max pax as set out in the booking and the itinerary may well change depends on what group you end up with- just be mindful of the flexibility that’s required when booking with Balu.
Reply from Balu Travel
Posted on Mar 26, 2025Thank you, Dan, for your feedback, we do agree that there was a logistics challenges with your tour and since we have made necessary measure to address such challenges.
As a company we wish to clarify that we aren't an intermediary or broker to anyone and that we are licenced tour operators in Kenya and like other tour operators we pull together clients to have group tours, this explains why you were in a group tour with other tourist from other tour operators.
We apologies that you felt mishandle it wasn't our intention, and your feedback is much appreciated.
AE
Email Muhammad | 35-50 years of age | Experience level: 2-5 safaris
Pathetic customer service by someone named Morris who contacted me on my WhatsApp
My friend liked the safari combo and I sent $725 as Mr Morris who was in communication with my friend demanded 50% money in advance. After 2 days Morris confirmed he received the money and to my disgust sent me an invoice that he received only $695 where as I transferred $725 on his insistence, moreover this man is also very impolite and talks too much. He had the audacity to suggest I should not ask him and refer to my bank for further details. I am very disappointed as I have already paid and this man did not confirm anything as yet, also threatened my friend that he will cancel the safari which we have asked him to book for us and had already paid 50% money in advance. Totally non cooperative person who has no sense of customer service. I would like to request safaribookings.com to take action against Balu Travels and I will share all the relevant evidence to support my claim.
ES
Email Riasat | 20-35 years of age | Experience level: first safari
Balu Travels was disrespectful
I was trying to weigh my options for a 3-4 day safari and Balu Travels was one of the tour operators I requested a quotation from through Safari Bookings. After they shared the quotation, I had a call with them the next day and requested for some changes. They texted me the new quotation. I told them I would review and get back to them the next week.
In the meantime, I received a more affordable quotation from another operator and decided to go with them. I politely informed Balu Travels that I would have to pass on their offer, but in response I got an offensive remark. I am quoting it here verbatim: "You people are very interesting, why should you make request with unrealistic demands then skip it. It's unprofessional to just want to waste time."
I am not sure what they exactly meant by "you people", but it is hard not to tie it to ethnicity. I think they miserably failed in their customer communication.
(images removed for privacy reasons)