Knap Tours Management
Knap Tours
- Office In:
- Size:
- 20-50 employees (Founded in 2022)
- Member Of:
- SATSA & ATA
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $4,303 to $12,049 per person per day (MXN, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
SE
Email Jakob | 35-50 years of age | Experience level: 2-5 safaris
Unfortunately, we did not get what we were promised: a calculated and cynical move by Knap Tours
Hi,
It's heartbreaking to share this story, but I feel fellow travelers need to understand how Knap Tour operates - and communicates.
November 2, I was contacted by Knap Tours after I asked for a quote on Safaribookings.com
November 3, I talked to their MD on phone to make sure we were on the same page. He confirmed everything in writing.
November 4, I wired money for the 3day trip with Knap Tours
November 5, the trip, with accomodation was confirmed in writing
So far.... so good. But what was supposed to be a dream trip with my 12 year old daughter turned out to be a nasty surprise as we arrived to the lodge. Our guide received a phonecall 1 hour before we arrived. He said that the lodge was full, there had overbookings and standard procedure was to pass on guests to an Ostrich Farm. We refused as the plan was to stay at the lodge. We were offered another place, turned it down, and offered to be driven back to Cape Town with full reimbursement (6 hours drive... don't think so) and my daughter started crying.
I called the MD and asked what was going on and he told me he'd just been informed about the non existing Luxury Tent at the lodge. I found it all very suspicious.
During this converstation with the MD from Knap Tours, I was offered 10% reimbursement.
We had to stay at the new accomodation but upon arrival to the lodge the day after I talked to the MD and booking manager at the lodge who found it all very odd, so they checked.
Nov 3, Knap Tours asked for a reservation
Nov4, the lodge replied that they had no tents or any accomodation for NYE.
So... Knap Tours sold me something that was not theirs to sell. They lied about the process (the lodge confirmed this and told me they would never refer any guest to the Ostrich Farm) and they knew very well that we could not go back to Cape Town. They made a bet we'd accept it without a fight.
Fortunately the lodge was helpful and let us stay in one of their tents (just had a cancellation) for NYE.
When I asked for the 10% reimbursement once back, the MD was most rude to me and then ignored me and my messages.
So: be aware - these guys promise you things they cannot keep, they bet you are not willing to fight for what you have been promised and they are cynical and most rude.
Stay away from Knap Tours and make sure you chose a serious agency if you do a once-in-a-lifetime- trip
Honestly,
//Jakob
Reply from Knap Tours
Posted on Jan 21, 2026Thank you for taking the time to share your feedback. We are genuinely sorry that this experience caused you and your daughter distress, as this was never our intention.
We would like to clarify a few important points for transparency. As stated clearly on our tour listings and booking terms, accommodation is always subject to availability, especially during peak periods such as New Year’s Eve. In such cases, equivalent or upgraded accommodation may be provided to ensure the tour proceeds as planned.
Prior to travel, you were informed of the accommodation change and were offered clear options:
proceed with an equivalent or upgraded alternative, or
cancel the tour with a full refund.
You chose to proceed and were accommodated in a higher-category property than originally booked, at no additional cost to you.
When a further change became possible due to a last-minute cancellation at the original lodge, this was arranged directly with the lodge without prior coordination with Knap Tours, after which we were invoiced and settled the cost despite it exceeding the original booking value.
Throughout the process, all scheduled activities were delivered in full. A goodwill gesture of up to 10% was discussed as an apology for the inconvenience; however, this was never a confirmed or contractual refund, particularly once costs to us exceeded the tour price.
Unfortunately, communication became increasingly difficult due to repeated abusive messages, at which point we had to step back, as we do not tolerate harassment of our team.
We stand by our commitment to honest communication, fair resolution, and delivering quality safari experiences. We regret that this situation could not be resolved to your satisfaction, but we strongly refute the suggestion of dishonesty or intentional misrepresentation.
We wish you and your daughter all the best in your future travels.
CH
Email MCB | 50-65 years of age | Experience level: 2-5 safaris
Great service
Billy took us from Franschhoek to Aquila Game Reserve. The car was very comfortable and Billy the driver was very pleasant and accommodating to our changing needs. I highly recommend this trusted service.
DE
Email Richard | 50-65 years of age | Experience level: 2-5 safaris
Thank you it was really great!
Thank you it was really great: (1) collection at Joburg as well as distribution worked very well (2) at the park we saw (almost) every animal we expected to see (but not the lion) and explications were abundant. Lunch was well organised and really sufficient. We tell all our friends to book your service!
Email Ian Max | 50-65 years of age | Experience level: first safari
Our Knap driver was such a carefree, fun, knowledgable, expert tour guide.
Knap Tours arranged our overnight safari at Buffelsdrift Game Lodge, 5 hours north of Cape Town. The safari experience was most excellent, but this review is about the tour company, which manages safaris in several countries, and there are quite a few options for safaris in each area. We had hoped to visit a safari closer to Cape Town, but when it filled up too soon for us, Knap found us another option and worked with our schedule and budget. They went the extra mile to get us there with the expert driving and guidance of Macdonald our driver, who was very laid back with the customs and rules of South Africa, and a very enjoyable conversationalist. We would definitely recommend Knap Tours in the future.
Email Rob | 20-35 years of age | Experience level: 2-5 safaris
Excellent, Professional, Reliable Safari Tour Operator with a great team.
Safari was excellent. The Knap team (e.g., Macdonald and Julian) was very professional, communicative, helpful, responsive, and we really enjoyed the one-day safari experience. We got to see so many different animals within seconds of starting the Safari; the game reserve and facilities were very clean, nice, and welcoming (their staff was lovely). The food was delicious and healthy (we had breakfast and lunch there). I also got to enjoy swimming in the very nice pool. Travel was very smooth & MacDonald was sharing information along the way. Great conversation and music (loved the Afrobeats)!
Email Colin | 35-50 years of age | Experience level: 2-5 safaris
Excellent
Half day safari was great thanks. Early Morning is the Perfect time of day to see lots of animals. We saw Giraffe, Zebra, Wildebeast, Kudu, Springbok. My guide Alion was an interesting, friendly and knowledgeable guide. Would definitely recommend.
Very reliable and professional service, and more affordable than other options.
Very reliable and professional service, and more affordable than other options.
Email Robert | 50-65 years of age | Experience level: first safari
So knowledgeable and interesting
My son and I took the Windhoek Game Tour and thoroughly enjoyed it. We learned much about the area and its history—and some some wild game in the process!
DE
Email Marie | 35-50 years of age | Experience level: first safari
Everything was really lovely
We really enjoyed this experience. The Buffeldrift Lodge is a beautiful place to stay and to experience wild animals.
Macdonald was extremely friendly, patient and knowledgeable.
We had a wonderful Winelands tour with Macdona with Knap tours. We were picked up on time and enjoyed our drive to the Stellenbosch area. We visited 3 wineries and had delicious tastings at each. Macdonald also brought us to a restaurant in the town of Stellenbosch, The Wine Glass, and we had a wonderful conversation with Macdonald at lunch. The wineries visited were wonderful. The last one also had olive oils to sample. The Vineyards were top tier and we enoyed the beautiful scenery during the drive.
We also used Knap tours to pick us up at the airport and bring us to our hotel when we arrived in Cape Town. Macdonald greeted us after we exoted baggage cllaim with our name on a sign,.no waiting! We highly this awesime service. We already have booked our airport drop offs with them as well.