Safari Guides and office team
Utopia Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 2014)
- Member Of:
- TATO, TTB & Tripadvisor
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $3,122 to $7,805 per person per day (MXN, excl. int'l flights)
Reviews
Safari 2
This was our second Safari with Utopia. In 2021 we went on Safari with Utopia and had Exaud as our guide. He was great in fact so good that we booked again with Exaud once again for August - September of 2022 . The experience was just as spectacular this time. I highly recommend Utopia and the guide Exaud or Chris who was his understudy.
Reply from Utopia Safaris
Posted on Nov 10, 2022Till now you are not a tourist anymore your family member. Cannot wait to see you and Kath again.
Email Maria | 65+ years of age | Experience level: first safari
Exaud is a highly skilled and knowledgeable safari guide.
We had a great time driving through the “bush” in the Serengeti with Exaud as our guide. We loved our luxury tent lodging. Fantastic foods, sights and people. Highly recommend!
Reply from Utopia Safaris
Posted on Nov 10, 2022Dear Maria,
We always think of you and the way you charming and a great photographer, Next Season is coming let us do it again with your family.
VI
Email Jhon | 35-50 years of age | Experience level: first safari
Expensive and unjustified
The price compared to competitors was expensive. The accommodation is mediocre (there was no hot water some nights) and the food is mediocre.
Reply from Utopia Safaris
Posted on Nov 10, 2023Dear Jhon.
Were very happy for your honesty review, as we Utopia Safaris Ltd we wish to know when was your safari take place (dates) and which hotel you have stayed, your safari guide name and Vehicle.
We Sincerely apology for what happened.
Email Diane | 50-65 years of age | Experience level: first safari
Extremely unprofessional Safari - I recommend you do not book
My sister and I booked a safari with Utopia Safari, guided by owner Exude. and it was a complete disaster from start to finish.
* From the very beginning our driver failed to pick us up, and Exude offered one excuse after another.
*Exaud was unprepared - not hat , no bug spray ( we shared ours)and even delivered us to the wrong location for our overnight of which he as to see our itinerary to know where to take us.
*During the safari, he was distracted by business calls and focused on his camera and other toys rather than the experience he was supposed to provide
* He admitted this was his first safari in a while because he had been working mostly in the office marketing.
*We were taken to the wrong location , again, mid-safari, and he blamed the government and the company for not notifying him of site relocation, showing a complete lack of preparation. We inquired to be told an emails are sent 2 months in advance with relocation notification.
*Our safety was ignored as he led us through challenging terrain without consideration of risk resulting in my sister's injury.
*To top it off he dropped us at the airport only to be told we were a day late and missed our departure flights.
These are only a sprinkle of incidences. Exude claimed to see a memorable safari "EXPERIENCE" , but all we received was a disorganization, distraction and negligence. When we requested a 50% refund, he insultingly offered only 20%. While he may know about animals, that knowledge ends there - he cannot run a professional safari business.
I strongly advise anyone considering Utopia Safari to look elsewhere. This experience cost us time, money and peace of mind.