Reviews

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Nirali   –  
United States US
Visited: September 2023 Reviewed: Sep 19, 2023

Email Nirali  |  20-35 years of age  |  Experience level: first safari

Must Choose Safari Team
5/5

Serengeti Smile did an awesome job planning out our custom safari. They also helped us with extra accommodations when our flight was delayed. They are your go to team if you ever plan to go to Serengeti. Ayubu and Dominic - our tour guides were very helpful at every stage and shared a lot of insights about the place, people and the awesome animals we saw in the park. They are knowledgable people with extensive experience of the region. I would highly recommend them.

James Duggan   –  
United Kingdom UK
Visited: September 2023 Reviewed: Sep 27, 2023

Email James Duggan  |  35-50 years of age  |  Experience level: 2-5 safaris

Authentic company that combines local expertise with a family welcome.
5/5

Our booking experience was simple and straightforward. Albert at Serengeti Smiles was very responsive and helped us tailor our safari experience. Payments were easy to make.

We opted for a five day safari covering Tarangire Safari Park, Ngoro ngoro crater, Northern Serengeti and Central Serengeti. It meant some longer connecting transfers but allowed us to see a wider variety of terrains. We also opted to include a hot air balloon ride.

Our safari guide was Max Ayo. We could not have asked for a better person to share our safari experience. We were collected promptly from our hotel by Max and we instantly felt at ease. Originally from Arusha, Max was able to share both local and safari knowledge.

Within the safari parks, Max was eagle-eyed and spotted things we would have missed. He was able to give us fascinating facts about the animals that we saw. He also seemed to know everyone and used his connections to stay on top of recent sightings.

While there are no guarantees about what you will see on safari, having Max played a huge part in us seeing the Big 5, a cheetah chase a buck, hyenas fighting over scraps and a crocodile take a wildebeast.

All of the accommodation provided was very comfortable, and provided a nice variety with a mix of lodges and camp sites. Dinners were filling and offered good variety. Packed lunches were provided by the previous night’s accommodation. They were simple but tasty.

Overall, we would whole-heartedly recommend Serengeti smiles. They provided excellent value for money and in Max, we made a new friend.

Daeseung Ko   –  
South Korea KR
Visited: September 2023 Reviewed: Oct 8, 2023

Email Daeseung Ko  |  20-35 years of age  |  Experience level: first safari

Good experience
5/5

I took a four-day course consisting of tarangire, serengeti, and Ngorongoro. The program was well organized and the guide was knowledgeable and friendly. Problems always arise, but coping is important. Thank you for the company's efforts to respond to the response despite the early morning

Julien kroll   –  
United Kingdom UK
Visited: October 2023 Reviewed: Oct 23, 2023

Email Julien kroll  |  35-50 years of age  |  Experience level: first safari

Amazing experience and great guide
5/5

Really loved the safari. Our guide ( Ayoub) was super good, he spotted animals that I struggled to see with my super zoom camera ^^
The car is very confortable. Cleaned every day.
Our experience was magical. We saw lions cheetah leopard zebra giraffes buffalo elephants wildebeest antilope impala, monkeys,,…
Only missing the rhino from the big 5. We saw one in Ngorongoro but from very far. Couldn’t get a descent picture.
We stayed at the Serena hotel and it was the best choice we made. It cost more but it is worth it. Really make the full experience magical.no regret.
I compared many options and Serengeti smile was the best for price and options. You can’t beat them on the Serena Hotel price for sure.

Mike   –  
France FR
Visited: October 2023 Reviewed: Oct 24, 2023

50-65 years of age  |  Experience level: 2-5 safaris

Professional, responsive, friendly - great for tourists, but may be not for wildlife experts
5/5

Just returned from a great holiday with our 3 children with 5 days safari, 1 night in Stone Town and 3 days in Villa Kiva.

From the start Serengeti Smile responded extremely quickly and professionally to our questions, and made tour adjustments to meet our needs, plus were competitively priced. The trip proposal was very similar in layout to other companies and really met our needs well. We saw many more animals than expected, and enjoyed getting to know our friendly guide, visiting a Masai village and having great quality time together. Overall a real 5 star holiday experience.

Our guide was very knowledgeable about the large animals, was enthusiastic and able to tell us many great stories. There seemed to be some knowledge gaps though when it came to birds and trees. When in South Africa previously and particularly when we hadn't seen a large mammal for a while our guide would point out maybe a bird, an insect or trees and plants to tell us more about them and keep us interested. I think this would have been helpful here particularly with the children, but wasn't too critical for us. If you are budding nature experts however, this may feel like a miss.

Maxime   –  
Netherlands NL
Visited: October 2023 Reviewed: Oct 25, 2023

Email Maxime  |  20-35 years of age  |  Experience level: first safari

Fantastic experience!
5/5

We had an incredible experience with Serengeti Smile. Our guide, Ayubu, went above and beyond to ensure we spotted the big five, making the journey unforgettable. The owner, Albert, was a joy to communicate with. We highly recommend Serengeti Smile as a tour operator for a memorable safari adventure!

Emily   –  
United Kingdom UK
Visited: September 2023 Reviewed: Nov 2, 2023

Email Emily  |  20-35 years of age  |  Experience level: first safari

Trip of a life time, thanks to Ayubu & Serengeti Smile!
5/5

We had the most amazing experience, all thanks to Serengeti Smile! The service from start to finish was 5 star. Albert from sales was so patient & answered all of our questions. We changed our dates & times so many times before deciding which trip to do & Albert was great - he wanted us to have the best trip! Once we arrived we didn’t have to think about anything but looking for the animals. Ayubu (best driver & guide ever!) came & picked us up from our hotel & was the most friendly guy you could have hoped for. We chose a 4 day / 3 night Safari & it was amazing. The accommodation, the car, the food - everything was exactly as we had hoped & more. We saw the big 5 by day 2!!! Ayubu was an expert in finding the animals & giving us so many facts - thank you!
Overall, I can’t recommend Serengeti Smile enough !!

Huw   –  
United Kingdom UK
Visited: December 2023 Reviewed: Dec 13, 2023

Email Huw  |  20-35 years of age  |  Experience level: first safari

Organised tour operator who provided us with an excellent service.
5/5

We had an amazing tour with Champion our guide. Our guide was knowledgable, friendly and fun. We had an excellent time throughout our trip with good accommodation, plenty of food and seeing all the animals!

Ivar Petersen   –  
United Kingdom UK
Visited: December 2023 Reviewed: Dec 20, 2023

Email Ivar Petersen  |  50-65 years of age  |  Experience level: 2-5 safaris

Reliable w/ good communication.
5/5

We booked a 9 days Serengeti safari. Communication from pre-booking until departure was excellent and quick.
Everything happened as arranged and at arranged cost.
This was our second time in Serengeti and our informed specific requirements were well catered for by our guide, John.
Overall, good value for money.

Stan   –  
Australia AU
Visited: December 2023 Reviewed: Dec 29, 2023

Email Stan  |  65+ years of age  |  Experience level: first safari

Efficient, helpful and accurate
5/5

We had an amazing time with Champion from Serengeti Smile. Thanks to his knowledge and determination we saw the full range of wildlife in the Serengeti. It was a privilege to have been on the trip an I thoroughly recommend Serengeti Smile and our guide Champion.

Average User Rating
5.0/5
Rating Breakdown
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