Reviews

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Katherine   –  
Belgium BE
Visited: September 2024 Reviewed: Oct 18, 2024

Email Katherine  |  20-35 years of age  |  Experience level: first safari

totally recommended it
5/5

We booked our tour months prior our trip last September, I won't denied in the beginning I was scared since it was my first time in Central Africa and I didn't know what to expect, neither I was sure to who was I sending my full payment to. I can say all my fears disappear soon enough due to the great communication the company provide during the quote of the trip as well the days prior to the trip. The team (guide and driver) were always on time and available to any questions we may had. The chosen hotels were fantastic, the activities amazing (it can't be described on how awesome was to see all the animals in the game drive) and I can say that absolutely everyone was friendly and welcoming. We travel to Rwanda and Uganda, but Rwanda definitely stole our hearts, the beauty, cleanliness and security of the place was not expected and we can't wait to go back. Absolutely recommend it!

Flávia Neffa   –  
Brazil BR
Visited: January 2025 Reviewed: Feb 9, 2025

Email Flávia Neffa  |  50-65 years of age  |  Experience level: over 5 safaris

Best Group ever
5/5

Eraste was an excellent guide, very attentive and punctual. Additionally, he managed to resolve all unexpected issues satisfactorily. Highly recommended.

Richard William Boyle   –  
New Zealand NZ
Visited: July 2023 Reviewed: Mar 11, 2025

Email Richard William Boyle  |  50-65 years of age  |  Experience level: over 5 safaris

Eraste was very professional and an excellent travelling companion.
5/5

I was met at Kigali airport in Rwanda by Eraste and taken to my hotel before going off to explore the city. We visited to the genocide memorial which was moving but is a could be a shock to many. Also saw in Kigali a craft place which did not really appeal to me but might to others. Also explored the city on foot which was to me more interesting when we were away from the smarter areas.
I then headed to Musanze , Volcanoes National Park where I had opted to trek to see the Golden Monkeys which were a great experience.
We then went and visited a cow farm in Bigogwe to learn how cows are of great importance in Rwandan culture.
I stayed at on the shore of Lake Kivu sadly too short a stay, before headed to the border to cross into the Congo. Be sure and have any medical information as requested.
We were unable to do the city tour of Bukavu as there was a political rally taking place and we considered it not a safe option.
The highlight of my time with Eraste was my time in Kahuzi Biega National Park to trek out to see the gorillas. No one else was with us but the guides and guards unlike in Rwanda where too many head out to see the Gorillas there due to the fame of Dian Fossey and "Gorillas in the Mist" film. My advise by all means take some photographs but also take time just to watch them!
The boat trip up the the lake to Goma was very relaxing and even provided fee internet.
Goma was fun to ride the famous wooden bikes. Also viewed the refugee camps out side the city.
Crossing the border was easy and having cleared you seam to be able to wonder backwards and forwards to take photographs.
The drums in Burundi where real treat.
Allin all a very memorable experience and Eraste goes out of his way to make sure you have a great trip.

Amish   –  
United States US
Visited: July 2025 Reviewed: Sep 20, 2025

Email Amish  |  35-50 years of age  |  Experience level: first safari

Such a wonderful experience! Highly recommend!
5/5

Very friendly and professional. Extremely knowledgeable. Really enjoyed the tour and spending time with them!

Dominique   –  
United States US
Visited: September 2025 Reviewed: Sep 30, 2025

Email Dominique  |  20-35 years of age  |  Experience level: first safari

Good Communication & Experience
5/5

My sister & I booked a 1-day Bisoke Mountain hike with Empirical tours and Eraste. The communication prior to the tour was excellent and he picked us up from our hotel exactly on time. He drove us to the hike where we were escorted by park rangers. When finished with the hike, he took us to dinner in Musanze and then back to Kigali. It was a long day and Eraste was happy to tell us about his country and the villages and cities we drove through. We had a great time on the hike - the views were stunning. We felt safe the entire time.

Katelynn   –  
United States US
Visited: December 2025 Reviewed: Dec 23, 2025

Email Katelynn  |  20-35 years of age  |  Experience level: 2-5 safaris

Lovely tour!
5/5

I had an incredible experience with Empirical Tour And Travel during my one-day gorilla trek in Rwanda. From start to finish, everything was seamless and professionally handled. They picked me up on time, drove me about 2.5 hours to the park, and took care of all the logistics so I could just focus on the experience itself.

A huge thank-you to Eraste, my guide for the day. He was knowledgeable, friendly, and genuinely passionate about the gorillas and conservation efforts. He explained everything clearly, made sure I was comfortable throughout the day, and added so much context that made the trek even more meaningful.

Seeing the gorillas up close was truly a once-in-a-lifetime experience, and having such a well-organized company and an excellent guide made all the difference. I highly recommend Empirical Tour And Travel—especially Eraste—if you’re planning a gorilla trek in Rwanda.

Francis   –  
France FR
Visited: December 2025 Reviewed: Jan 2, 2026

Email Francis  |  35-50 years of age  |  Experience level: over 5 safaris

Awesome
5/5

I have known Eraste for over 6 years, since around 2019, through the Instagram page of his tour company. In 2025, I used his services to do a solo gorilla trekking in Rwanda and I had an amazing time. He has one of the cheapest rates in Rwanda. I highly recommend him.

Lauren   –  
South Africa ZA
Visited: January 2026 Reviewed: Jan 29, 2026

Email Lauren  |  50-65 years of age  |  Experience level: over 5 safaris

101 bucket list unbelievable experience
5/5

Was a wonderful bucket list experience and all our needs were taken care of , the company we used was very very professional, and we definitely recommend them and will use them again thank you

Max   –  
Germany DE
Visited: September 2022 Reviewed: Oct 2, 2022

Email Max  |  under20 years of age  |  Experience level: first safari

had a nice tour with nice guides who took good care of me
4/5

was allowed to do a 26 day tour of Rwanda with Empirical Tour and Travel. The guides were very nice and accommodating. I had discussed the program with them beforehand and it could have been packed a little tighter, but it was still an interesting trip where I learned, saw and experienced a lot.

Pavel   –  
Russia RU
Visited: September 2022 Reviewed: Oct 12, 2022

Email Pavel  |  35-50 years of age  |  Experience level: over 5 safaris

Very nice and obliging
5/5

Very nice and obliging operator

Average User Rating
5.0/5
Rating Breakdown
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  • 4 star 4
  • 3 star 0
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