Customise Travel and Tours
- Office In:
- Size:
- 1-5 employees (Founded in 2015)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $4,338 to $10,411 per person per day (MXN, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
SH
Email Sarah Mattinson | 35-50 years of age | Experience level: first safari
Perfect relaxing solo getaway
From start to finish this tour was exactly what I was looking for! A tour of Zimbabwe that have a taste of everything Africa has to offer with down time and a little bit of luxury (4 days 3 night)
Brian was on time to collect me from the airport with a smile and a bottle of water, he transferred me to My accommodation and ensured check in was smooth (Pioneer Lodge). I had enough time for a shower before going on the evening cruise
The cruise on the Zambezi with Pure Africa was so tranquil and relaxing, I was looked after so well by all the staff. The 4 course meal was amazing, I could not fault it at all.
Day 2 : Brian collected me with Gary, who was my guide for a walk around Victoria falls. Gary was very knowledgeable and talked about all aspects from the Kuzu national park, the animals, the falls and the plant life we saw on the Victoria falls walk. The falls are magical as the mist clears to reveal the falls and then covers them again ! We were soaking , but it was worth it to be so close to the falls
I talked and walked so much I missed the helicopter slot booked for that morning! But that wasn’t a problem as Brian had re-arranged it so I could enjoy the falls to the maximum. The helicopter ride provided a different view to the falls and it was spectacular. As we returned to the helipad we saw elephants, giraffes and impala below in the trees.
That evening Brian drove me to ‘The Boma’ which is a chance to try local foods. There was no as much game food as I would like to have tried, but the food was well cooked and tasty. The dancing and drumming was magnificent- and to be able to participate with your own drum added to the experience. I was feeling tired, and messaged Brian, who came earlier than agreed to collect me.
My final day Brian drove me to the Botswana boarder, where he introduced me to ‘LT’ (probably spelt wrong!) from Waterburg safari. The jeep was comfortable , but you do need to take extra coats for the morning drive to Chobe ! It was cool! Coffee drinks and water were provided a three points by LT during the day. My only comment is that personally I would have liked more commentary on the animals as we saw them. But the morning drive was nevertheless really enjoyable. We saw giraffe, lions, impala, buffalo, antelopes, kudu, elephants, vultures, hippopotamus and crocodiles. For lunch we transferred to a hotel, which provided a hot buffet - the food was faultless ! Then we transferred onto a boat to cruise the river searching for animals. We were so lucky because the herd of elephants decided they wanted to cross the river in-front of us! We got up close and personal with crocodiles, hippopotamuses, warthogs, impala, kudu and some of the bird. LT drove us back to the boarder, where Brian was waiting to take me back To the hotel.
The next day Brian arrived on time to transfer me back To the airport with his lovely wife and daughter.
This has been my first solo trip, I have felt safe and secure the whole time. Brian made sure I knew what time I needed to be in reception and he personally made sure other tour companies collected me on time when using other tour providers. Before I booked Brian was very communicative by email, answering questions, and once I arrived I had Brian’s WhatsApp number so I could communicate with him while in Zimbabwe.
I can not recommend customise travel and tours highly enough. If you want a stress free, relaxing African experience this is the company you should book through.
Reply from Customise Travel and Tours
Posted on Jul 27, 2023Thank you Sarah for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future.
FR
Email Maaike and Inge | 35-50 years of age | Experience level: 2-5 safaris
very competent organisator d'activities. organisation de A a Z.
At time at meeting point, at time at activity (horsesafari 1 day). 100% like was arranged. Really nice and professional person.
Reply from Customise Travel and Tours
Posted on May 5, 2024Thank you, Maaike for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future.
Email Sterling | 50-65 years of age | Experience level: first safari
Brian handle everything as a professional but with a personal touch!
It's nice when you people do what they say they are going to do, in today's world. The people at Customise Travel took excellent care of us the entire time we were there like family. They provide the services the offered and more. We got transferred to and from the airport. The guided tour of the falls by our guide Gary was interesting, others around us were attempting to hire him for the own private tour. We were able to completely relax at our lodge, The Nkosi! Ah yes these people wil always be with me in my heart, they helped us celebrate wife birthday. The food and drinks were some of the best I had in my travels. The river dinner cruise, the helicopter ride plus the Chobe National parrk guided tour along with the Hwange national park made memories that will last a life time. The personal touch of Brian showing up for the birthday celebration with his daughter Precious was the cherry on top. Even had the wife there to see us off at the VFA airport. Africa is all that we dreamed and more thanks to Customise Tours. Will see you again!
Reply from Customise Travel and Tours
Posted on May 5, 2024Thank you, Sterling for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future.
Email Uday Baral | 50-65 years of age | Experience level: 2-5 safaris
Brian Chimwai was excellent, friendly, attentive and responsive.
I was happy with this operator. They were very responsive and approachable compared to other operators we tried. We found them to be reliable and our guide Brian Chimwai was super!
Reply from Customise Travel and Tours
Posted on May 5, 2024Thank you Uday for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future.
Email Ryan Johnson | 20-35 years of age | Experience level: 2-5 safaris
Busy, well-designed itinerary
We did the 4 Day, 3 Night Victoria Falls (incl. helicopter flight) and Chobe National Park Tour. The itinerary was full, but well-designed, and we did everything we wanted to do in the limited time that we had. Both Vic Falls and Chobe were incredible experiences.
The team at Customise Travel & Tours, and especially Brian, were incredibly helpful and communicative and made our experience all the better. Can't recommend this tour enough!
Reply from Customise Travel and Tours
Posted on May 27, 2024Thank you Ryan for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future.
IN
Email Azmi Habeeb | 35-50 years of age | Experience level: first safari
Excellent service and value for money!!
Brian and his family offered us their warm hospitality and great service. We loved all the activities they had planned for us especially White water rafting and helicopter tour of the Victoria falls. His itinerary was flexible enough to cater to our interests. We found the whole package cost effective as well. He used to come by himself to drop us off at many of our activities and made sure we were comfortable throughout the journey. Definitely recommend customise travel and tours for a memorable experience at Victoria Falls.
Reply from Customise Travel and Tours
Posted on May 27, 2024Thank you Azmi for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future.
HU
Email Attila Valyi | 50-65 years of age | Experience level: over 5 safaris
Well organized tour with polite and courteous, friendly guides.
Good value for money and excellent services. Look for Brian as guide. Can arrange almost everything even short notice.
Reply from Customise Travel and Tours
Posted on Jul 24, 2023Thank you Attila for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future
Email Rebecca Engback Nordin | 20-35 years of age | Experience level: first safari
We had a great experience with Customise Travel and Tours!
We had a great day and the staff was so helpful and kind. I really recommend going with this company for an excellent experience!
Reply from Customise Travel and Tours
Posted on Jul 24, 2023Thank you Rebecca for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future
The service was superb
The service was excellent and we enjoyed the experience due to how customise travel and tour where organizing our day to day activities,we would love to visit again
Reply from Customise Travel and Tours
Posted on Jul 24, 2023Thank you Hamu for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future
Email Stephanie Leber | 20-35 years of age | Experience level: first safari
Brian was incredible!
I could never say enough good things about Brian and the tour he organized for us. Every activity was so incredible and planned out so well!! The accommodations were incredible and the people were amazing as well! Brian made sure everything went smoothly and we couldn’t recommend him enough!
Reply from Customise Travel and Tours
Posted on Jul 24, 2023Thank you Stephanie for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future