Going The Extra Mile Just For You
Extra Miles Unique Adventures
- Office In:
- Size:
- 10-20 employees (Founded in 2007)
- Member Of:
- KATO, AMREF, AMADEUS & TOP TRAVEL TRIP
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $3,470 to $14,315 per person per day (MXN, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
CN
Email DING | 20-35 years of age | Experience level: first safari
Life-threatening negligence & zero accountability
What began as a standard transfer from Masai Mara to Nairobi escalated into a life-threatening catastrophe due to Extra Miles Safari's unforgivable negligence. This is not a review - it's a warning.
At 9:00 AM, our driver collected us in a vehicle that immediately displayed alarming signs. Our ordeal started innocently enough.
The first breakdown occurred barely 15 minutes out of Masai Mara. At a roadside shack laughably called a "repair shop", mechanics spent 20 minutes hammering beneath the car. Our driver assured us this was "minor", but within 10 minutes of resuming the journey, the same horrific grinding returned. By 9:30 AM, we were prisoners in car for three hours.
At 2:00 PM, we foolishly believed the nightmare was ending. Then came the slope.
Our driver stopped the vehicle mid-ascent to "check something", casually exiting without engaging the handbrake. Through the rear window, we watched him walk toward the back - just as the jeep began sliding backward. My friend lunged for the handbrake, but it doesn't help. In the end, violent rollover crash occurred
The extra miles staff said countless sorry for what happened to us, but they refused to take any responsibility for it. They asked us to sign a blank insurance policy, asked us to recall the accident in detail, but refused to make any compensation.
This isn't about bad luck - it's SYSTEMIC FAILURE. Extra Miles:
• Operates decrepit vehicles unfit for safari terrain
• Employs untrained drivers
• Lacks basic crisis management protocols
To anyone considering Extra Miles Safari: Our shattered camera and torn clothes can be replaced. The image of that rolling hillside where we nearly died stays forever. Choose operators who value lives over profits.
Reply from Extra Miles Unique Adventures
Posted on May 12, 2025Thank you for sharing your feedback, and we deeply regret the distressing experience you had on the final day of your safari. We sincerely value every guest’s safety and comfort, and it is unfortunate that your journey ended on such a note after what had been a successful 7-day safari Amboseli National Park – Lake Naivasha – Lake Nakuru National Park – Masai Mara National Reserve for the 4 of you.
Throughout the safari, our Senior Tour Consultant maintained regular follow-ups with clients, during which clients consistently shared positive feedback about the experience—until the unfortunate incident on the final day, 2 hours before the end of the safari.
We would like to clarify the events from our perspective:
• The vehicle experienced an unexpected mechanical issue as the client departed Masai Mara for Nairobi. While our Driver/ Guide initially assessed it as a minor problem, we recognize this may have created anxiety.
• Regarding the unfortunate incident on the slope, the company made some emergency arrangements to ensure that you were safely evacuated to a safer place as Extra Miles Unique Adventures team later joined you.
On Compensation and Responsibility:
Our team did offer assistance and expressed our sincere apologies in person. It’s important to note that:
• The safari experience had been fully delivered.
• We facilitated immediate emergency support and took responsibility for the situation onsite.
• However, the demand for a 100% refund of the full safari payment was not possible as the client had already consumed the services.
Please note that like most tour operators, we strongly recommend that clients purchase comprehensive travel insurance that includes coverage for trip interruptions, loss or damage to personal property, and medical expenses.
We truly wish the situation had ended differently and hope you will accept our sincere apologies for the distress experienced. Once again, we appreciate your feedback as it will help us improve and continue offering the best as always.
CN
Email LU | 20-35 years of age | Experience level: first safari
a terrifying trip
It was a terrifying trip, and I still can't help trembling when I think about it. On the last day of the return journey, the driver parked the vehicle on a slope but failed to apply the handbrake after getting out. The car quickly rolled backward, crossed the entire road, and eventually overturned. The four of us in the car were injured to varying degrees. The travel agency refused any compensation, including for our personal items crushed under the car in the accident. When we requested to see our insurance documents, they refused to provide them, making it highly likely that they had not purchased insurance for us. The accident caused the fuel tank to burst, and diesel spilled all over the ground while we were trapped in the car. Fortunately, it was the rainy season, and a sudden downpour prevented the vehicle from catching fire. I still feel terrified now, and the travel agency's ability to handle emergencies is extremely poor.
Reply from Extra Miles Unique Adventures
Posted on May 30, 2025We highly value your feedback on the incident as also shared by one of your Team members, Ding since you travelled in a group of four. The feedback was made to the review that was posted on 8 May 2025 By DING as below.
"Thank you for sharing your feedback, and we deeply regret the distressing experience you had on the final day of your safari. We sincerely value every guest’s safety and comfort, and it is unfortunate that your journey ended on such a note after what had been a successful 7-day safari Amboseli National Park – Lake Naivasha – Lake Nakuru National Park – Masai Mara National Reserve for the 4 of you.
Throughout the safari, our Senior Tour Consultant maintained regular follow-ups with clients, during which clients consistently shared positive feedback about the experience—until the unfortunate incident on the final day, 2 hours before the end of the safari.
We would like to clarify the events from our perspective:
• The vehicle experienced an unexpected mechanical issue as the client departed Masai Mara for Nairobi. While our Driver/ Guide initially assessed it as a minor problem, we recognize this may have created anxiety.
• Regarding the unfortunate incident on the slope, the company made some emergency arrangements to ensure that you were safely evacuated to a safer place as Extra Miles Unique Adventures team later joined you.
On Compensation and Responsibility:
Our team did offer assistance and expressed our sincere apologies in person. It’s important to note that:
• The safari experience had been fully delivered.
• We facilitated immediate emergency support and took responsibility for the situation onsite.
• However, the demand for a 100% refund of the full safari payment was not possible as the client had already consumed the services.
Please note that like most tour operators, we strongly recommend that clients purchase comprehensive travel insurance that includes coverage for trip interruptions, loss or damage to personal property, and medical expenses.
We truly wish the situation had ended differently and hope you will accept our sincere apologies for the distress experienced. Once again, we appreciate your feedback as it will help us improve and continue offering the best as always."
CN
Email Su | 20-35 years of age | Experience level: first safari
An incredibly enjoyable, surprise-filled trip that far exceeded all my expectations.
From the very first inquiry, the team demonstrated great professionalism, creating a personalized itinerary tailored perfectly to our flight arrival and departure times. Although there was a small hiccup during the hotel booking process, it was resolved promptly and smoothly, which gave us great peace of mind.
Our guide Simon, in particular, made this trip truly special. He was incredibly enthusiastic, knowledgeable, and responsible throughout our safari. He even took the time to introduce the animals to us in simple Chinese, which made the experience so much more immersive and personal. His passion for wildlife and attention to detail were outstanding.
CN
Email Anna Huang | 20-35 years of age | Experience level: first safari
"I had an absolutely amazing experience with this travel agency in Kenya! A big thank you to Madam M
Highly recommend this team for anyone planning a Kenya safari!"
CN
Email Angela | 20-35 years of age | Experience level: first safari
The best and the most dedicated
Everything went smoothly from paying the deposit to completing the safari! We also saw a lot of animals in the rainy season, including the big five of course. Guide Ximeng's attentive service made us have a very unforgettable holiday.
CN
Email Joyce Zhang | 20-35 years of age | Experience level: first safari
Very responsible
A wonderful trip, excellent service, and a well-planned daily itinerary.
CN
Email Selene | 20-35 years of age | Experience level: first safari
A Once-in-a-Lifetime Safari Experience in Kenya
Joseph was our business consultant before the tour officially started, and he was absolutely professional and responsive. He proactively adjusted our itinerary with great attention to detail, making sure every accommodation was well arranged. He also handled hotel invoices and airport pick-up preparations efficiently, which made us feel well cared for right from the very beginning.
Caxstone was our guide during the safari, and everything went smoothly and precisely according to our itinerary. He was reliable, detail-oriented, and remarkably observant — often anticipating our needs before we even voiced them. During the game drives, he always found the best spots for us to view the wildlife. Honestly, we weren’t obsessed with spotting the “Big Five,” but thanks to Caxstone, we completed it within the first two days!
Beyond his professionalism, he is also an honorable and kind man. When other vehicles were stuck or blocked on the road, he didn’t hesitate to lend a helping hand. He even shared food from his picnic box with local children near the park gates, quietly and selflessly — and we were truly moved by his generosity.
Melissa, who runs this certified company with her husband, personally came to pick us up at the airport and gave us a warm briefing before the journey began.
I chose to visit Kenya after reading a book last year that sparked my curiosity about this land. I had imagined this trip countless times before it happened — and it turned out to be even better than I could ever picture. Kenya is a place you must experience with your own eyes; no documentary or book can ever replace the feeling of being there.
KR
Email Yuki | 35-50 years of age | Experience level: first safari
At first, I contacted many travel agencand most efficient reply. The whole trip was very enjoyable.
About reservation: the whole process of communication between itinerary and expenses is very smoothly。Muasya Silas Is a very responsible and efficient staff.
About the itinerary: Thanks to Simon. Is a very good guide. He is very experienced in driving and his eyes are very sharp when looking for animals.I always joke that Simon's eyes can see anything beyond 100 kilometers.Thanks to Simon, we saw big five.
IT
Email Andrea | 50-65 years of age | Experience level: first safari
Complete vacation program
They took care of every activity/displacement, no problems. Excellent safari guide.
Email Mohammad | 35-50 years of age | Experience level: first safari
An amazing Couple Safari - thank you Ann, Wilfred and the whole Extra Miles Unique Adventures Team!!
When I first thought about taking my girlfriend to Kenya to experience an African Safari together, I didn’t know where to start. Fortunately, Google was there to help, so I found out about safaribookings.com where there host a huge number of companies offering Safari trips of a variety of itineraries, features, lengths and budget. To narrow down my search I used 3 main criteria: customer reviews, itinerary and cost. Based on these criteria, I shortlisted a handful of companies and then contacted 3 of them that seemed most appealing to me. Only one of them (Extra Miles Unique Adventures) offered a “Couple Safari” that I knew of, which intrigued me, but I wanted to remain unbiased. All three companies responded quite quickly with the information requested and price quotes. However, I was impressed by the professionalism, the attention to detail and the clarity and promptness of the communication from Extra Miles. So, I decided to settle down on them, and I am so glad that I did!
Ann, a Tour Consultant with Extra Miles, was my main point of contact. I cannot thank her enough for all the help she provided over a period of over 2.5 months! Ann was always very prompt, clear and courteous in her communications – whether via email or via WhatsApp (which is what we mostly used starting shortly before the tour and throughout the duration of the tour). She was very helpful in customizing the tour for us – from modifying the itinerary to adding lodging/hotel/airport transfer in Nairobi before and after the Safari, while being mindful of my budget and other considerations. Since the tour was advertised as a “Couple Safari”, I wanted to know what it actually meant. She told me that there was going to be some decoration/romantic arrangements in the lodge that we will stay at Maasai Mara at the beginning of the trip, and I was satisfied with that. However, to my surprise (and to my girlfriend’s surprise, of course), it was much more than that! We were very happy with all the fun and romantic ideas Ann and the team incorporated into our experience, which made our very first African Safari as pleasant and memorable as we could have ever imagined! I’m not going to get into the detail of the various things they arranged for us just to avoid spoiling the surprise of the future Safari participants