SafariBookings has received complaints from clients about Natural World Kenya Safaris.

Reviews

Sort By: Date Most Helpful Rating 31-40 of 218 Reviews
Guido   –  
Italy IT
Visited: February 2019 Reviewed: Mar 7, 2019

Email Guido  |  50-65 years of age  |  Experience level: first safari

The review below is the personal opinion of Guido and not that of SafariBookings.
Exhiting
3/5

I recomend to improve the information on the elements for choise the best tour.
The dexcription of the park, rate the lodge not only by quality but also for their position (to avoid long transfer to park entrance) and finally to the vehicle.

Andrew   –  
United States US
Visited: October 2021 Reviewed: Nov 16, 2021

Email Andrew  |  35-50 years of age  |  Experience level: 2-5 safaris

Lots of great animals to see
4/5

It was a good trip, but we did lots of driving. We probably could have skipped the last park in lieu of some extra time to enjoy some of the earlier ones.

Chiara Masi   –  
Kenya KE
Visited: October 2019 Reviewed: Nov 5, 2019

Email Chiara Masi  |  20-35 years of age  |  Experience level: first safari

Confortable, funny and relaxed!
4/5

The communication was very good, they are always available and they answer to your questions very quickly! The service, the driver makes you fell like a very guest, they know to take care about the customer! One thing that for me was a little bit bad was that sometimes is a must that you have to give the tip or they ask you a tip, yes in a good way, but for me a tip is something more that if you want you can give! It's not a must!

Reply from Natural World Kenya Safaris
Reply from Natural World Kenya Safaris
Posted on Nov 6, 2019

Jambo Chiara Masi from Kenya,

Natural World Kenya Safaris invests in getting the best drivers/guides in the tourism industry. This does not mean that you cannot have that special preference of an individual driver guide. If you do decide to choose your driver/guide at safari booking, we shall allocate him to your safari if available for the dates. If not, you can always make another choice or simply let us do it for you.

Our main goal is your satisfaction: providing you with the experience of a lifetime.

Individual waiters, porters, the driver/guide and other service providers may provide exemplary service and it is your discretion to decide to tip. The amount is dependent on your evaluation of the quality of the service rendered.

We apologise that you did not find the process friendly.

Thank you for your feedback.

Clint & Laura   –  
Canada CA
Visited: September 2019 Reviewed: Oct 13, 2019

Email Clint & Laura  |  65+ years of age  |  Experience level: 2-5 safaris

Great guide, great accommodations ... some long drives.
4/5

I highly recommend this company. We chose the 11 day package that started in Ol Pejeta and ended in the Maasi Mara. The accommodations were always better than we hoped and the guide, and his knowledge, we're exceptional. We chose the "comfort" level, wishing to stay in the various tented camps along the way. (In my opinion, the best way to enjoy a safari). The only downside was a couple of days of long drives, always a bit longer than stated. However, the game we saw more than made up for a couple of long driving days. The guide, accommodations, travel vehicle and game viewing all exceeded our expectations.

France Turmel   –  
Canada CA
Visited: August 2019 Reviewed: Sep 16, 2019

Email France Turmel  |  50-65 years of age  |  Experience level: first safari

Spectacular and fabulous experience, espacially thé Tanzanie part with our guide Peter Damasi Mimja
4/5

I appreciate all the experience, the guides (Peter on Tanzania part especially), the animals, lodges and services, transport, the amazing nature and the beautifull landscape.
The lunch were so so... chicken all days, in the sun in the jeep during 4-5 hours ! The Explorer Nature Mara Lodge was the worst lodge (no hot shower, broken bed, not enough food...). I appreciate to be upgrade twice, it was nice places (with pool and really good food), thank !

Reply from Natural World Kenya Safaris
Reply from Natural World Kenya Safaris
Posted on Sep 18, 2019

Jambo France from Canada,

Thank you for choosing one of our many exciting safari adventures combining the best of Kenya and Tanzania. The tour, as you say, was a spectacular & fabulous experience with your tour guides & drivers, including Peter from Tanzania.

We apologise on behalf of Explore Nature Mara Lodge for the challenges you experienced. We are checking with them to ensure this does not happen to any other guest.

Karibu Tena Kenya!

Rasikbahi Patel   –  
United States US
Visited: August 2019 Reviewed: Sep 11, 2019

Email Rasikbahi Patel  |  65+ years of age  |  Experience level: 2-5 safaris

very good
4/5

excellent job by company and guide , enjoyed wild life

Reply from Natural World Kenya Safaris
Reply from Natural World Kenya Safaris
Posted on Sep 12, 2019

Jambo,

Thank you Rasikbahi Patel for joining our list of satisfied Kenya Safari tour participants.

Our Mission is to provide you with the experience of a lifetime. Not only are our Kenya safari tours incredibly exciting, adventurous and truly unforgettable, but also surprisingly affordable too.

We take note of your generous feedback.

Asante!

Gaurav Jha   –  
Singapore SG
Visited: August 2019 Reviewed: Sep 1, 2019

Email Gaurav Jha  |  20-35 years of age  |  Experience level: first safari

Superb experience, will recommend to others
4/5

Esther was really helpful in managing the trip planning.
Christopher our tour good was friendly and helpful. No glitches on the trip, excellent experience.

Reply from Natural World Kenya Safaris
Reply from Natural World Kenya Safaris
Posted on Sep 3, 2019

Jambo Gaurav Jha from Singapore,

As Natural World Kenya Safaris, we are grateful for taking your FIRST Africa, Kenya safari with us!

We are also thankful to Esther & Christopher for representing our company standards and values, thus providing you with the experience of a lifetime!

The help from your wonderful tour manager and friendly tour guide & driver made your safari experience a smooth one, with no glitches☺

We are always happy when our guests go back home with excellent testimonials to share with family & friends.

Karibu Tena Africa!

Miu Ling Wong   –  
Hong Kong HK
Visited: July 2019 Reviewed: Aug 30, 2019

Email Miu Ling Wong  |  50-65 years of age  |  Experience level: first safari

A Amazing Journey
4/5

It's a tough trip. You need to stay in the jeep for serval hours every day for searching the wild animals. The driver-guide will try to find out the animals. It's worth for us to do this.

Reply from Natural World Kenya Safaris
Reply from Natural World Kenya Safaris
Posted on Sep 5, 2019

Jambo Miu Ling Wong all the way from Hong Kong,

Thank you for remarking on your value-for-money tour package, which you declare was worth it!

With the determination of your relentless tour guide & driver, you were able to search & find the animals. Also, the tough & reliable 4x4 Land Cruiser Jeep cruised you through the rugged terrain of a safari adventure.

We agree that time is spent in the safari vehicle, as we search for animals...☺ In Kenya, roads are narrow and may not be well maintained. The roads immediately leading to the National Parks and Game Reserves are rough.

Asante for your well-received feedback!

Jenna   –  
Canada CA
Visited: August 2019 Reviewed: Aug 22, 2019

Email Jenna  |  20-35 years of age  |  Experience level: 2-5 safaris

Kind, organized, and provided a great experience
4/5

My friend and I loved our safari. We enjoyed having our own private vehicle and a very kind driver who took such good care of us.
We saw beautiful scenery in 2 locations (Tsavo and Amboseli) over the course of 3 days, and so many animals we can't count them all!
We were disappointed to arrive late to the Rhino Sanctuary and miss out on the chance to enter. This was one reason I chose the specific accommodation in that area. We would have appreciated being consulted regarding the changes made to our itinerary that led to us missing this opportunity. BUT everything else was seamless and provided us with an unforgettable experience. Highly recommended.

Carolina   –  
Netherlands NL
Visited: July 2019 Reviewed: Aug 7, 2019

Email Carolina  |  50-65 years of age  |  Experience level: first safari

Wonderful 5 days Safari Maasai Mara & Amboseli; perfect organisation, excellent guide, great value.
4/5

Great experience to visit both Maasai Mara & Amboseli; although not the full big five we have seen a lot of animals. Starting with the tour operator; from start to end a very professional organisation. Patricia, our contact person in headquarters Nairobi is driving for maximum customer satisfaction. The safari itself, the car was a 4 x 4 Land Cruiser Pop-up Top Jeep; car well maintained, clean, bottles with water available, enough binoculars, luggage stored in the back and wrapped in blankets to keep the dust out. Our first accommodation, the small and intimated luxury Losokwan Camp; very friendly staff, meals served outside combining food and excellent views. Improvement needed is the shower (you get a bucket with 20 litre hot water). Our second accommodation was the large AA-lodge close to Amboseli; very good shower, lay-out of the lodge very nice but missing the charm and intimacy of the Losokwan camp. Emmanuel our guide, was very knowledgeable; he does not only know which animals you see but was sharing a lot of detailed information on facts and their habits. He knows where and how to spot them. He brings the jeep close enough to the animals to get a very good look but at the same time respecting the habitat of the animals. Animals didn't seem to be disturbed by our presence. Apart from being an excellent guide he was pleasant company and a safe driver.
Why not a 5* rating? This has to do with the package. We booked Maasai Mara and Amboseli with a transfer by train from Emali to Mombasa. We had to go back from Maasai Mara to Nairobi and then to Amboseli, driving for 12 hours, with no time left for a game drive. Safety wise it is not desired to have one person driving that much. On our last day we had to catch the train from Emali to Mombasa early in the morning (only one train per day) so again no time for game drive. Of the 5 day safari effectively there were only 3 days with game drives. Those 3 days were excellent, definitely 5* !!!!. The information on, especially, the 3rd day (1 full day driving without game drive) should have been provided by Kenya Safaris during booking. If we would have known this upfront we would have changed the package to balance game drives and transfers better.

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