Natural World Kenya Safaris
- Located In:
- Size:
- 50-100 employees (Founded in 2002)
- Member Of:
- ATTA, ASTA, KATO, MCTA & Ecotourism Kenya
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $5,379 to $8,676 per person per day (MXN, excl. int'l flights)
Reviews
Email Mieke L. | 35-50 years of age | Experience level: 2-5 safaris
Dream safari!!!
From beginning to end our Safari was absolutely fantastic! Our driver and guide, George, was super friendly and knowledgeable and he was a great fit for me and my husband’s trip. We did a private safari which was perfect for us. He let us choose what we want to do and where we wanted to go and how long we wanted to spend. Everything was perfectly arranged from the food the accommodations with good communication.
Reply from Natural World Kenya Safaris
Posted on Jul 30, 2019Jambo Mieke,
Natural World Kenya Safaris thanks both of you for allowing us to plan & make happen the fantastic Africa, Kenya safari you had.
Thank you for your feedback on your super friendly & knowledgeable tour guide/driver George, and your tour manager who arranged the whole tour including the accommodation & food.
Asante & Karibu Tena!
AE
Email Colin Browning | 50-65 years of age | Experience level: first safari
Safari Adventure
This was our first safari so I did not know what to expect. The Holiday turned out to be more of an adventure and it was thoroughly enjoyable. We took the 7 day begin / end at Nairobi option.
2 nights at the Amboseli park, Great intro and lots of elephants
One night by Lake Naivasha (great boat trip and walking safari - animals very tame so you get close up),
one night at Lake Nakura (visiting Hells Gate for a bike safari - great, and a canyon scramble - also much fun)
2 nights in the Mara - excellent
Patricia from Natural World was very helpful and quickly responded to my questions. Our driver / guide Hussein was very knowledgeable, patient and helpful.
We elected to take the luxury accommodation options and they worked out well. See separate reviews of each camp / lodge.
The itinerary was quite challenging but we did manage to fit it all in. Driving (as a passenger) in Kenya is quite an experience and there are a lot of lorries on the road so it can take some time to get from A to B. If you have the cash think about some internal flights. Having said that the car journeys do give you more of an insight into the country as you can see all of the hustle and bustle of road side trading, shops, motorcycle taxis, the farming and geography of the place.
Once in the parks it’s a different story.
The land Cruiser vehicles are actually a modified Land Cruiser pick up with a modified back end of various lengths depending on how many seats are fitted. We were in a 9-seater version and there were only 2 of us so plenty of space. The roof lifts up giving you a 360 degree view once standing and some sun shade also.
I was surprised how close you can get to the animals and seeing them close up is really special.
We were lucky to get views of Kilimanjaro on both days we were at the Amboselli Park and saw a lot of elephants.
We both ate like horses and expected to pile on a lot of weight but were pleasantly surprised when stepping on the scales back home. You do spend quite a lot of time on your feet looking at the animals and all of the fresh air whizzing past drives a healthy appetite !
I had travelled a lot in the past so I was too relaxed about my jabs and found out a bit late that I needed a Yellow Fever jab so check that out early and get them done ahead of your visit.
We did encounter a few other groups with young children and It looked like hard work. I have 3 kids, all grown up now, but to watch the animals you need to be patient and watch quietly. So think carefully about a family trip and how to make the most of it.
As for cost i thought it was good value for money. All you pay on top is your flights, hotels at Nairobi, your bar bill and tips.
Overall a great holiday adventure - already thinking about another safari next year. I would definitely recommend Natural World Safaris.
Reply from Natural World Kenya Safaris
Posted on Jun 19, 2019Jambo Colin,
Thank you for letting us guide you on your first safari experience. We are honoured that you chose our company on your 7 days (6 nights) Africa, Kenya adventure to Amboseli, Lake Naivasha, Lake Nakuru & Maasai Mara.
We appreciate your accolades concerning your very helpful & quick to respond tour manager Patricia, your very knowledgeable, patient & helpful tour guide/driver Hussein, the luxury level accommodation, the modified 4x4 pop-up top Land Cruiser Jeep, besides the value-for-money tour package.
We are glad that you all thoroughly enjoyed!
As Natural World Kenya Safaris, we cheerfully say, "Asante & Karibu Tena!"
20-35 years of age | Experience level: first safari
Masai mara,Lake Nakuru,Amboseli & Tsavo West in 6 days
My Girlfriend and I booked the kenya safari 6-day package starting in Nairobi. All of the accommodation was amazing we opted for the luxury accommodation, which on price point of view was definitely worth it), KIMI (our driver) was excellent ... but more amazingly (for Africa) we managed to get in a really tight schedule without almost any major problems. We had alot of driving to do, on average we were driving for 6 hours a day which includes the 2 hour game drives. We were really lucky and had the safari car to ourselves, so we chose pit stops and duration of game drives etc. This was a major plus point. Also the car was a well kitted out 2 year old Land cruiser.
Watching the animals in their natural habitat was amazing, a truly mesmerizing experience. At one of the camps we were met by a family of Giraffes, which after 6 hour bumpy drive made it all so worth it. We got to see Rhinos, Hippos, Crocs, Lions, more Lions, Loads of Elephants, Giraffes, Jackals, Cheetahs Wildebeest, Water Buffalo, Impalas etc. Our Driver/Tour guide was really knowledgeable and knew his animals. We have seen enough Attenborough series to know the basics, he answered all our questions relating to the animals and their habitats. Also he was a safe efficient driver and knew the roads very well. Even stopping off for some colds beers on route. He was a charming guy and we exchanged cultural experiences with each other and soon become a partner on our adventure. We made sure we left him with a decent tip (avg. $10 per day). These guys really rely on the tips.
Communication with Natural World was excellent, Humphrey the owner really went out of his way to make our whole stay in Kenya that so much more enjoyable even with the UK Government restrictions, he worked us around the advisories and assisted us making changes to our last leg of stay (although he didnt have to).
CZ
Email Petr Bucek | 50-65 years of age | Experience level: 2-5 safaris
Avoid Natural World Kenya Safari
Please avoid company. One day prior fully paid 3 days trip to Masai Mara they inform us that not all is paid from they side and they asked us to pay us directly in about 70% of trip costs (4.2 k$). They were promising to pay us back in unspecified future. We refused that and now they starting dispute that cancellation came from our side. Avoid them
Email Kevin | 50-65 years of age | Experience level: first safari
Do not with them - as others have said - they will take your money and not book anything
They will have you pay via Pesapal and then claim it isn't "working" for them and they cannot get the money. They will ask you to pay cash the day of. As others have said, nothing is booked or paid for, Stay far, far away.
IT
Email Sabrina | 20-35 years of age | Experience level: first safari
Do not book with them!!!
I had booked a safari with this agency for February 2025. Just one day before departure, I discovered they were in serious financial trouble. Many lodges (including some that were supposed to be part of our trip) refused to take bookings from them because they weren’t being paid. This meant we would have had to do the safari staying in places we hadn’t chosen and paying again on site, even though everything had already been paid in advance.
We decided to cancel and go with another operator. We asked for a refund of our deposit, but it was delayed for months until the promised date of May 15. That date came and went—no refund, and all their email addresses suddenly stopped working. The “government” and “bank” contacts they gave us as a guarantee were completely fake.
This agency is absolutely untrustworthy. It’s shocking that they’re still allowed to take bookings when they claim they can’t even refund €400 due to lack of funds. If I could, I would give them zero stars. Do not trust them.I had booked a safari with this agency for February 2025. Just one day before departure, I discovered they were in serious financial trouble. Many lodges (including some that were supposed to be part of our trip) refused to take bookings from them because they weren’t being paid. This meant we would have had to do the safari staying in places we hadn’t chosen and paying again on site, even though everything had already been paid in advance.
We decided to cancel and go with another operator. We asked for a refund of our deposit, but it was delayed for months until the promised date of May 15. That date came and went—no refund, and all their email addresses suddenly stopped working. The “government” and “bank” contacts they gave us as a guarantee were completely fake.
This agency is absolutely untrustworthy. It’s shocking that they’re still allowed to take bookings when they claim they can’t even refund €400 due to lack of funds. If I could, I would give them zero stars. Do not trust them.
Email Martin and Karen Hart | 65+ years of age | Experience level: first safari
Comes across as great but please please beware
We too fell victim to this company (also known as Natural Tours and Safaris). Booked a holiday of a lifetime in Kenya in October 2024 and wanted a 3 day 2 night safari to go with our beach holiday in Diani.
Booked through the Diani office of this company and duly paid our $856 deposit.
As the holiday came closer we became aware of issues with this company and found they were also under investigation by KATO, the Kenyan Association of Tour Operators. I then contacted the lodges we were supposed to be staying at who had no record of any bookings for us made by this company. More negative reviews followed so we decided to invoke our right to cancel the book for a full refund minus 'Administrative Costs'. After this I received no communication apart from a T&C statement saying there was a 60 day refund policy. We went along with this but of course, this came and went. Despite numerous emails and phone calls to the head office in Nairobi there has been no further communication from them.
We have waved goodbye to our deposit and I have reported them to KATO to go along with their other complaints.
Please also note as we have. Once a negative review us posted like this they all of a sudden have several five star reviews all of a similar nature! Just saying, must be just a coincidence.
We did in the end have a lovely holiday with the safari supplied by ORANJE Exclusive Safaris.
IN
Email Shankar | 65+ years of age | Experience level: first safari
Avoid like Black Mamba
Modus Operandi - collects full fare. Does not pay to service providers. Drivers wait endlessly at park gate. You end up paying entry fee, fuel, hotel charges. The CEO vanishes from scene. KATO suspended them. But they have managed to resurface. TRA , the authority who blacklist, has not done anything. I saw some other operator black listed but not Natural World. With all the amounts being diverted must be having a huge cash reserve to pull strings.!
IE
Email KM | 50-65 years of age | Experience level: first safari
Natural World Kenya Safaris took our deposit for a safari never taken& unethically not returning it.
I paid 12,328 USD to Natural World Kenya Safaris, for family holiday in April 2024 as they wanted 40% deposit.
It was a booking deposit for an upcoming trip this July, 2025. I had very little email communication after paying the deposit, and no response to our phone calls to them.
When I emailed the individual accommodations in Kenya we requested during our safari stay, I received emails back from them confirming Natural World Kenya did not reserve any accommodation for us.
I asked that our deposit be returned, well over the 150 days prior to trip and with in T& Cs.
After numerous emails/phone calls to Natural World Kenya Safaris, I did receive an email, from D****, that they would process a refund.
But we have not received our 12,328 USD from them. Nor any contact back from them.
I reached out to the KATO Ethics and Standard Sub committee, regarding non-delivery of services. Natural World Kenya Safaris has been suspended from KATO membership on account of violating the Code of Conduct for Members. And we have been referred to the Tourism Regulation Authority (TRA) and will pursue this legally against the company.
A very unethical company, one could ask is this fraud. A scam? Gangster like activity? if you book with them you will find out.
( Please note the date of "when do you go'' is date of deposit , not date we went on safari, as we never did go-full disclosure)
Email Tracy | 35-50 years of age | Experience level: first safari
Beware! Natural World Kenya Safaris was dishonest with us
I joined a 5-day safari tour in Kenya with Natural World Kenya Safaris, and it turned out to be a nightmare. Despite paying in full, the company failed to cover basic expenses like my safari tickets and hotel accommodations. Instead, they had the audacity to request that I pay for them myself, promising a refund.
That refund never came. I have followed up multiple times, only to be ignored. To make matters worse, the sales representative who initially handled my case left the company and revealed that many other customers have faced the same scam—damaging his own reputation in the process.
This company is completely untrustworthy, and I strongly warn everyone to stay away. Do not fall into their trap. They took our money and left us to deal with the consequences. I advise you avoid Natural World Kenya Safaris at all costs!