Amazing Safari Adventure with Nhlalala Travel
Nhlalala Travel
- Located In:
- Size:
- 1-5 employees (Founded in 2017)
- Tour Types:
- Small & medium group tours (Mid-range & luxury)
- Destinations:
- Price Range:
- $2,654 to $21,232 per person per day (MXN, excl. int'l flights)
Reviews
RO
Email Bogdan C. Stoica | 50-65 years of age
Very poor and careless service
We have booked with this agency a tour of Johannesburg in January. It was on our way back home from Kruger Park that we had a whole day and booked a cultural city tour with this agency for our family of 3. They asked for a down payment of 35% when booking some weeks in advance and for the full payment of the balance before the tour start. We did so - they were supposed to send us a payment link for the balance one week before the tour but they forgot, we noticed them and we paid. In the morning of our tour, the weather at Nelspruit Airport was bad and our flight was cancelled so we could not make it to arrive to Johannesburg at the previewed hour. We even had to rent a car and drive for more than 4 hours so as to be sure we get in time for our flight back home in Europe. I wrote them a message right after the cancellation of the flight was announced, let them know that we could not make it and kindly asked them whether we could be reimbursed all of part of the Euro 250 cost of the tour. They did not answer for a week or so. After few kind follow ups, they replied, they said they will inquire again internally, I waited for another 2 weeks, made follow ups again. Long story short, they not even bothered to answer something. Not to say that they did not announced us that in case of cancellation due to a non-attributable reason they will not reimburse anything. Anyhow, a very poor service, a clear careless agency related to its clients and absolutely no sympathy or courtesy for its clients. I am even more surprised they have such high ratings. My recommendation - be careful if you book with them and never pay the balance before the tour (as they request).
Email Mark | 50-65 years of age | Experience level: 2-5 safaris
Tour didn't quite meet the decription we were originally quoted for.
The tour was expensive for what it was. The lodge just outside the park was in an excellent location but it was run down. Rooms and the bathroom weren't really clean. The restaurant food wasn't good quality.
Norman - who drove us from the airport also drove us on the first game drive as no professional guide was available. It's not as good an experience in a car and certainly not what we paid for. Kruger National Park is excellent of course and delivered the big 5 for us! Overall a mediocre tour operator who charges a lot. We realise now that we could have done the tour ourselves without using a tour operator for less than half the price.
Email Vijay | 35-50 years of age | Experience level: 2-5 safaris
Organised everything and looked after us well
Norman was a great owner/operator of the safari and organised everything as well as looked after us for both our outward and inbound drive from and to Joburg. He booked our stay the Kruger Gate Hotel and organised our Safaris with SANParks and one of his freelance tour guides. Although at times it was a bit confusing who our guide would be for the day as plans did change along the way, we always felt safe and well looked after and Norman himself was warm and friendly.
KZ
Email Tsediso | 50-65 years of age | Experience level: first safari
Very friendly,punctual and helpful
Everything went smoothly, the payments and accommodation were properly done. The driver was in time, drove very well with caution. I would therefore unreservedly recommend Nhlalala Travel Tours
SG
Email Chen | 20-35 years of age | Experience level: first safari
Fuss free tour and comfortable stay
Decided to go with Nhalalala Travel because of the many positive reviews. Had 2 young children so booking a safari tour was a no-brainer. We booked the 3D2N Kruger Safari Tour with Panorama Route. Booking the tour was straightforward, simple and fuss free. I truly appreciated that Norman was super responsive, prompt and comprehensive in his replies. I’d think that the highlight of the trip was the hotel venue, Kruger Gate Hotel. Glad that it was an option as part of the tour package. Their viewing deck was amazing - we saw a family of elephants right in front of our eyes! Truly a magical and unique experience. Being just a minute away from Kruger Park’s entrance makes it extra convenient and no time wasted. It was also nice that the tour guide was friendly. Some areas of improvement, however, is that clearer communications during the actual tour would be good. For instance, we only knew who will be picking us up and at what time the day before. We were also only told the day before our sunset drive that children below 6 will not be allowed, this is despite us informing in advance of the age of our kids when confirming the tour. Thankfully they managed to find alternatives by engaging another Safari guide to bring us out in the afternoon instead. Still, it would have been better to have known upfront about the conditions and limitations earlier. There were also times where I felt some uncertainties when my queries were not answered timely during the tour, e.g. we were told to be at the lobby by 6am but waited till 6.15am for the tour guide to arrive. It would have been nice to give me an update of the whereabouts and estimated arrival time if late. Hence, I strongly suggest to iron these details out in advance if you were to book the same tour. Nevertheless, the overall experience is still lovely and I’d recommend first-time travellers with limited time to try out this tour with Nhalalala!
SA
Email Syed Hussain | 35-50 years of age | Experience level: first safari
Operator is very nice, accomodating and helpful
He helped us a lot in making a plan of safari, pick and drop from hotel and money chsnge as well.we definitely recomend this operator group.
Email Robyn | 35-50 years of age | Experience level: first safari
Norman was outstanding to coordinate the trip with due to his flexibility and prompt responses.
Norman was great at accommodating my travel and payment requests. Khongi was the driver assigned to my trip. He was a friendly and outgoing personality which made him easy to talk to. He expertly navigated the many potholes on the Panorama Route. I felt safe with his driving the entire trip.
The Kruger Gate Hotel was amazing as was the safari at Kruger National Park. The safari was a new experience, and I therefore had a lot of questions. All of the tour operators were patient to ensure I was comfortable. I did the full day safari which included two breaks. One in the morning and one for lunch.
The Panorama Route was a long trip back to Johannesburg. We made two stops. One at the Lisbon Falls and the second at the Blyde River Canyon (includes the Three Rondavels). The weather wasn't great but we managed to see the sites despite the rain and clouds. Beware that this route doubled the amount of time to drive back to Johannesburg.
Overall, Nhlalala Travel was a lovely group to work with.
ES
Email Marina | 20-35 years of age | Experience level: 2-5 safaris
An unforgettable memory
If you are planning to visit Kruger, do not hesitate and choose this agency. Norman was always attentive to make sure that we had an unforgettable and personalize experience and he was also very open to listen our point of view of points of improvement to be the best.
A part form the wild animals that you can see in Kruger National Park, don’t forget to visit Blyde River Canyon. It’s absolutely incredible!
If we have the pleasure to come back to this beautiful country, we will repeat the experience for sure.
DE
Email Kathi | 20-35 years of age | Experience level: first safari
10/10 would recommend
If you are looking for an unforgettable experience, I cannot recommend booking your Kruger trip with Nhlalala Travel enough!
The entire team went above and beyond to make my trip truly special. I had a very tight schedule, but they handled everything perfectly and made sure the whole experience ran smoothly from start to finish.
I felt well taken care of at all times, from the pick-up at Johannesburg airport to the drop-off again. Everyone was incredibly friendly, professional, and attentive, which made me feel completely relaxed and able to enjoy every moment.
Thank you to the whole Nhlalala team for such an incredible Kruger experience!
HK
Email Hubert | 35-50 years of age | Experience level: 2-5 safaris
Remarkable service and flexibility
Such a memorable trip of a lifetime!
Most of the tours have standard shuttle service which we couldn’t make it because of our flight schedule. Glad that we’ve found Nhalalala Travel who offers great flexibility and customises based on our time schedule!
We knew we picked the right one from the friendly and polite greet. We were blessed with the perfect weather, the greatest animals and people we met during the tour.
We cannot wait to come back and travel with them again!
