Reviews

Sort By: Date Most Helpful 31-40 of 75 Reviews
Rei   –  
Japan JP
Visited: August 2024 Reviewed: Aug 7, 2024

Email Rei  |  35-50 years of age  |  Experience level: first safari

Well organized and friendly service
4/5

I am overall happy with the service by Lenchada. Quick response on the emails, friendly service, good organization, I can list many things.

I selected an economic 6 day tour, which I think the difference is basically the accommodation. Though things are not prefer as in 4 or 5 star hotels, the friendly and hospital service at Masai Mara/Amboseli camp accommodation exceeded my expectations.
I am also happy that the driver made all his effort to guid us through and I am happy that I was able to see all big 5 and spectacular view of Kilimanjaro. I surely recommend this tour when I return back.

Matankiso   –  
Lesotho LS
Visited: May 2024 Reviewed: May 31, 2024

Email Matankiso  |  20-35 years of age  |  Experience level: first safari

Dickson was enthusiastic, considerate and well experienced
4/5

My friend and I went on the 3 day Safari and Village tour
Started in Nairobi and visited Masai Village- Day 1
Full day Safari with picnic - Day 2
Morning Safari & drive back to Nairobi - Day 3
Dickson, our guide was enthusiastic, and considerate. With him we saw 3 out of the big 5, but to no fault of his.

Chris et JP   –  
France FR
Visited: May 2024 Reviewed: May 16, 2024

Email Chris et JP  |  50-65 years of age  |  Experience level: 2-5 safaris

serious, punctual and well-organized travel agency
4/5

we took a budget Safari around 858 USD per person for 6 days 5 nights. the first camp at the Massai Mara, named Lenchada camp, is very dilapidated. It would be necessary to improve certain things, notably access to hot water at any time without asking reception or even access to lighting which was also faulty. To allow customers to better choose the type of housing desired, the agency should offer different types of prices depending on the different types of housing desired before purchasing.
Otherwise, the visits went well. Meals remain quite simple, especially for picnics. Our guide driver, Richard, was very good, he was able to share with us his knowledge of animals and exchange with Kenyan culture.

Sandra   –  
Argentina AR
Visited: April 2024 Reviewed: Apr 26, 2024

Email Sandra  |  35-50 years of age  |  Experience level: 2-5 safaris

Very reliable, great experience and helpful with my questions
4/5

The booking was very good, very helpful in the process and all questions asked. The guide Moses was amazing! He's an excellent driver, who took us to the best spots even through mud and rain to get the best pictures, he knows a lot and gave us good information. He was also reliable, flexible with everyone's schedule but knowing the main timing needs, helped with everything needed, took us to local places and he's known and respected by local communities so this is always a green flag for me. He managed the weather amazingly well in rainy season and my experience was amazing thanks to him and John. Super nice people, friendly and professional.
The price was higher than with other agencies for the exact same package so I found that a bit discouraging when I found out but other than that every service was very good quality and no suprises: everything that was not included was clear since the start. Accommodation was great, food was good and overall I'm 100% satisfied and happy to have done it.

Ron   –  
Netherlands NL
Visited: April 2024 Reviewed: Apr 7, 2024

Email Ron  |  50-65 years of age  |  Experience level: first safari

Safari is budget; experience is exclusive.
4/5

Booked via Trip Advisor. Went smooth and all was planned perfect. We were picked up at our hotel in downtown Nairobi and droppen at our car and driver. What I can say about our driver. Steve was a very good guide and an experienced driver. We had to return early and he showed flexibility and delivered us a the airport on time.

Dominique   –  
Germany DE
Visited: February 2024 Reviewed: Feb 12, 2024

Email Dominique  |  35-50 years of age  |  Experience level: first safari

Great tour
4/5

I did the 3 day budget safari to Maasai Mara and had David as my guide. It was my first safari and an amazing experience. David was a great driver / guide who was knowledgeable, friendly and helpful. The only thing I would say that could be improved is communication- what the plan is for the day, when we will be eating etc.

The parks had an abundance of wildlife (saw many of the big 5 apart from a rhino and leopard). The vehicle was in good condition (Land Cruiser) and the accommodation was really comfortable - I wad expecting a lot worse for the budget option. The passengers of our car had been spread across 3 accommodations which where quite far apart. Due to the bad roads it took approx. 45 min. to pick up/drop off everyone. Thus, one thing I had wished for is that the people you are in an accommodation with are also the ones in your car - to avoid unnecessar in the morning and evening (loosing precious time to see the wildlife). Alternatively a meeting point just outside the national reserve could be introduced where passengers of the car could be swapped according to the tour operators/accomodations.
If you want a more detailed description, then you can read my travel blog entry for this safari: https://findpenguins.com/6jjjgruit3szw/footprint/65c92fec1d1a40-06088084

James B   –  
Canada CA
Visited: January 2024 Reviewed: Feb 7, 2024

Email James B  |  35-50 years of age  |  Experience level: first safari

Decent company and good safari (for budget)
4/5

We did the 4 day budget safari to Maasai Mara, and Nakuru and had David as our guide. It was our first safari and an amazing experience. David was a great driver / guide who was knowledgeable, friendly and helpful. The only thing I would say that could be improved is communication- what the plan is for the day, when we will be eating etc.

The parks had an abundance of wildlife (saw all the big 5 apart from a leopard). The vehicle was in good condition (Land Cruiser) and the accommodation was really comfortable- we were expecting a lot worse considering we opted for the budget option. One thing to remember is the driving required to get to the places as we had a 4 day safari but in reality only did 1 full day and 2 half days of animal viewing.

Something to note is the vehicles essentially fill up with people from many different companies so if you’re booking a group tour, I would recommend just trying to get the best deal. We had done the research and chose this company due to good reviews however in our car of 7 people, there were people from 3 different companies. This was a bit disappointing. Also the communication with the owner wasn't great (we only got sent the pre safari info the night before (after having to ask for it to be sent) which didn't leave time to get any items we were missing.

Our guide David was nice and friendly. Once area for improvement would be communicating the plans a bit more (we would often drive for a few hours in the morning before being told what we were doing / when we would stop that day).

Also, I would recommend going in dry season as it is a lot easier to see animals (we struggled at times as it had rained a lot).

Simone   –  
Italy IT
Visited: January 2024 Reviewed: Jan 30, 2024

Email Simone  |  20-35 years of age  |  Experience level: first safari

Amazing experience!!
4/5

Our tour included 2 days in Masai Mara, 1 in Nakuru and 2 in Amboseli.
All the trip was well organised in every services. 4 stars only because when we arrived at agency departur they changed our lodge without any previous advice. Despite this inconveniente the new camp/lodges were nice too.
Denis was the best driver that we could have. He’s kind and avaibale for everythings you need. With him we saw the big 5 and other more animals without any problems to the jeep.
I recommend him!!

Anonymous   –  
Kenya KE
Visited: December 2023 Reviewed: Jan 17, 2024

Email Anonymous  |  35-50 years of age  |  Experience level: first safari

Great safari but....
4/5

Well organized Safari, saw the Big 5 with Moses. Great guide but kept talking about how many women he has , how he uses them , some of us understand the language so to hear that was absolutely terrible.

Semb07   –  
Curacao CW
Visited: December 2023 Reviewed: Dec 28, 2023

Email Semb07  |  20-35 years of age  |  Experience level: first safari

The guide is an important role in your experience
4/5

My first contact with Lenchada was with Alex, he was very great to deal with very attentive and made sure all my needs were met. The driver that will pick you up from hotel was also very nice and hospitable.
On the start day of my safari I was assigned a guide in a group joining safari as I was a solo traveler. They assigned me to Richard, he was the best guide I could ask for on safari. He was sharing information along the road about Nairobi, about the animals and most importantly he made sure everyone saw their favorite animal and complete the checklist of viewing the big five.
Unfortunately on my 4th day of safari they split me from my group and guide as I had booked another route to Amboseli for my last 2 days to complete the 6 days.
I was assigned a guide Izachiel, worst guide ever! I wish I ended my safari on day 4 with Richard.
I did not feel safe with him on the 5 hours drive to amboseli at all. We almost crashed 2 times, first time he took a break so abrubt that he had to turn of the land cruiser or for safety the cruiser turned off by itself not sure. The second time it was a bit dark and we almost crashed in some crossing cows.
When I arrived at my lodge also I didn’t feel welcome after the long drive.
And to complete this whole nightmare with Izachiel, I told him from the start that my interest in visiting amboseli was to view Mt Kilimanjaro
2 days we stayed in amboseli he did not even show in which direction I needed to spot.
Weather was cloudy but I think he could have at least showed that he cared and make some effort and communicate better.
All by all I arrived back safely in Nairobi but I was not happy at all with the end of this trip. Could have saved some money and do only a 4 day trip. So my advice is that overal Lenchada is a good company I would recommend most of employees are very professional but be wary of types like Izachiel.

(some images removed for privacy reasons)

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 1,023
  • 4 star 75
  • 3 star 7
  • 2 star 1
  • 1 star 1
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