Hilary and Martin - owners of Suricata Safaris
Suricata Safaris
- Office In:
- Size:
- 50-100 employees (Founded in 2016)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $3,272 to $10,334 per person per day (MXN, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
ES
Email Joan | 20-35 years of age | Experience level: first safari
They Don’t Deliver What They Promise, Constant Lies, No Refund
We booked a 4-day midrange honeymoon safari with Suricata Safaris. What we got: reversed itinerary without notice, exhausting drives to meet the itinerary of people that was doing a 3 day safari with us, downgraded lodges that were not lodges almost 2 hours outside the parks, and a schedule cut short to match other guests. Multiple times we were moved to much worst accommodation with no warning.
The worst part: the lying. At the end, they apologized, promised compensation, and assured us a refund for 1 of the 4 days. Their own messages tell the story:
“Please accept our sincere apologies for the issues you experienced during your 4-day safari. We’re truly sorry to hear that your trip—especially such a special occasion as your honeymoon—fell short of expectations in several key areas.”
"This is not the kind of experience we aim to deliver, and we regret that you were not informed of the changes in advance.”
"Your refund has been successfully initiated. Please allow up to 24 hours."
"Please share your bank details" (after claiming it was sent).
"I’ll send the bank slip shortly" — which never existed.
No refund ever arrived. Just lie after lie. Trying to sort it out through our bank now.
We understand sometimes things can be a bit unpredictable and changes might occur, but we don't accept the continuous trickery. Drivers and guides are good, but Suricata’s logistics and dishonesty ruin everything. If we’d known, we’d have booked elsewhere.
RO
Email Victor | 20-35 years of age | Experience level: first safari
Amazing tour guide, great tour overall, but the attitude of the management was absolutely terrible
Everything started when we first met their contact person, Daniel, who came to brief us and take the rest of the payment for the tour, which we chose to pay in cash. We paid 60 USD more, as, of course, he did not have change. He promised he will give us the change back when the tour ends.
We started the tour everything was ok until the second day when we ate the lunch prepared by their hotel, Suricata Boma Lodge, where we stayed the first night. The food was bad and we had got food poisoning, exactly what you need in a safari.
Considering this, when we arrived at the next accommodation we asked them to prepare a lunch with rice and more solid stuff so we avoid getting sick again. Guess what, they did not care about what we asked, we ate only part of the food and we got sick again.
We were promised by Daniel, who we believe lied to us, that we will have our own chef which will prepare exactly what we want, considering some limited options. We never seen such a guy.
Besides this, the tour guide was kind and helpful and he did his best to make us comfortable. He planned the days in a very smart way and we were most of the time almost alone with a lot of animals. Thank you again Paul!!
Now, let's move to the nasty part. On the last day, got back to Arusha and we were supposed to meet with Daniel, for a feedback session and of course, as promised to return us the money he owed us.
Guess what?
He kept saying that he is coming soon, and at some point he called saying that we should do the debriefing via the phone, because he is stuck in traffic and during the discussion he asked us to not mention anything about the food poisoning as he wouldn't want us to generate a bad image for the company. And then he promised again that in 30 minutes he will come with the money. It was already past 9 pm. At around 10:30 PM he said that we will get the money from the driver who is going to drive us to the airport. Of course the driver did not have the money and did not know anything about this.
I discussed with Daniel again and he said the money were left at another hotel reception, then that the money were in the company's office and then that the driver actually had the money and forgot to give them to us. He was clearly lying. These different versions are from a Whatsapp conversation with him.
He clearly wanted to keep the money.
Now, it is not about the money, it is about their attitude in regards to this.
I told them that I want to get the money back via a bank transfer. They said they only do western union, which was not an option for me at all. I am not going to waste time to open accounts and run arround in my holiday at different western union places to get back the money I was owed. After multiple different conversations and pressure, I was told I will receive the refund via Revolut, and that the money were already sent. They lied again. This is the moment when I started to threaten them with a bank claim (I did pay the deposit via a bank payment). After threatening them, I got the money back the day after, from another Revolut account, which is an instant bank transfer (so they cannot say anything about the transfer taking longer than a day).
I would never recommend them and I feel lucky that nothing really bad happened during the trip. Considering their attitude, I am pretty sure they would have not done anything.
JP
Email Yoshi | 35-50 years of age | Experience level: first safari
Please confirm your itinerary carefully
We booked a 3 day tour exchanging mails with Suricata Safaris. We selected their tour from many options because they offered a tour with a luxury tented camp by a reasonable price in Safari booking.com. We carefully confirmed their offer many times before the booking, since a safari tour was our main purpose to go to Tanzania.
However, we realized they had prepared just a budget tent for us on arriving at a camp site in the evening on the first day. Here, what I want to say is that there might be difference between their offer shown in Safari booking.com and their actual tour. I recommend you to ask them to make precise itinerary for your tour in order to avoid any misunderstanding. I hope no one have such a disappointing experience anymore.
Finally, though I think it was quite expensive as a safari tour with the budget tent compared with other offers, the only salvation was quality of a driver and a cook.
Reply from Suricata Safaris
Posted on Nov 14, 2019We are very sorry to hear that you had a disappointing experience. our company offers safaris of certain quality standard and we are also very disappointed that you didn't enjoy it. we are briefly replying to your comments,
1. you booked this trip via safari bookings we received a quote for the private budget camping safari, we sent you an offer with all details day by day with the camping accommodation listed on each day you accepted it and confirmed as you can see below
On this 3-day camping safari you will be well looked after and see some of the best that Tanzania has to offer. You will experience breathtaking wildlife in the midst of some of the most diverse landscapes; monkeys in the forest, lions in trees, elephants among acacias and a huge variety of animals inside a collapsed volcano. Not only visit Serengeti and ngorongoro Parks but also drive into the world-famous rift valley.
DAY 1: ARUSHA-SRERENGETI
After the breakfast early in the morning our drive guide will drive you
from Arusha to Serengeti National Park Set out for the endless open
plains and stunning skies of the Serengeti. A good-looking four hour
drive, day game drive together with late evening game drive. Dinner
and overnight at Seronera Campsite.
DAY 2: SERENGETI-NGORORNGORO
Serengeti to Ngorongoro, after a relaxing morning and an early lunch,
proceed to Ngorongoro, our well proffessional and experienced driver will
drive you all through Serengeti way to Ngorongoro crater explain enroute
wildlife and natural beauty of Tanzania. We will spent the night on the
crater rim, dinner and overnight will be at Ngorongoro simba campsite.
DAY 3: NGORONGORO-ARUSHA
Ngorongoro Crater tour - back to Arusha. Early breakfast, proceed directly
to the Crater floor for a day crater tour with picnic lunches. Later
proceed back to Arusha.
Included in the tour package are:
• Camping Accommodations
• Meals: Full Board - Breakfast, Hot Lunch or Picnic Lunch and Dinner while on Safari
• All Transfers and Transport, Park Fees
• Game viewing activities as stated in the above tour/safari description
• Services of a Safari Driver/ Guide
• Safari tent, Safari cook and camping supplies
Not included in tour:
• International air fares
• Any required Visas
• Travel Insurance
• Items of a Personal Nature
• Tips to Staffs
What to bring:
• Appropriate clothing for Safari: A warm sweater as the nights can be chilly at high altitudes
• Sun Glasses
• Binoculars for better sightings
Send us your arrival time and date so that we can arrange pick up for you.
Looking forward for your positive reply.
2. As you can see the above itinerary is also published on safari bookings the same, after we sent you the above itinerary and a reasonable price that is on the site till now you confirmed right away and asked for our bank details so you could make the deposit in order to confirm your spot with us,
3. When you arrived on the 5th of September I came to your accommodation in Arusha and briefed you all about the tour and again I explained about the accommodations you were fine and never doubted,
4. when you arrived to Serengeti at 5.pm I received a call from our guide Lewis that we took you to a wrong accommodation I tried my best to explain you and resent you the itinerary we confirmed initial but unfortunately we could not understand each other because you had a language problem,
5. when you arrived to Arusha I asked you to have a talk about the situation but you said it happened and there is no way we could change anything and you promised when you get back hone you would review the emails and let me know if you find out anything but unfortunately you never replied to our emails that were following up the situation you ended up giving us a negative review,
6. our itinerary are well confirmed and well shown on safari bookings we hope that you would find out that we never intended to provide you a wrong service.
Email Gennady | 20-35 years of age | Experience level: first safari
Hillary has jointed us to company Blue mountain safari. Before he didn't tell
Hillary sold us the tour from company Suricata safari, but when we come to Arusha he has jointed us to freelancer how he have said, but later we have known that it's the company blue mountain. So Hillary has layed to us. That's terrible.
Plus Hillary asked to pay a tips for 10 dollars from each per day. That's terrible.
Guide Emanuel has ugly behavior. Every questions from us and others make him angry.
When we asked to stop him behind the animal he become angry too. We didn't asked him to stop more then one two time per day.
Reply from Suricata Safaris
Posted on Mar 11, 2018Dear Gennady,
we are very sorry to hear your complaint via the safaribookings feedback form.
We were not aware of the situation you were in, and would have done everything to fix the situation.
We can only ask for appologies.
We are really sorry and again would have done everything to correct the situation in case you had informed us before.
Kind regards.
Email Joe McCarthy | 50-65 years of age | Experience level: over 5 safaris
Logistical Issues
We booked a 4-day, 3-night safari through the Serengeti, Ngorongoro Crater, and Tarangire National Park through this company on TripAdvisor. We paid about $1,750 per person for the mid-range lodging package.
Before the safari, John scheduled a briefing the day before departure. He was polite, but the meeting felt mostly repetitive since the information had already been covered in the materials we received. Communication was also difficult at times because he spoke very quietly. The other uncomfortable part was the discussion around tipping, which felt more expected than optional. Tipping should reflect appreciation for excellent service, not feel mandatory before the trip even starts.
There were definitely positives to the safari itself. The mid-range lodges were very nice overall — clean, comfortable, and better than expected for the price point. The food was decent overall, especially on day two, although day three’s meals were mediocre. Lunches were usually only warm at best due to the catering setup, but we genuinely appreciated that hot sauce and salt were always available because they helped a lot. Dessert was bananas all three days, which became repetitive quickly.
We were fortunate enough to see all the major animals, and some sightings were truly memorable. Our drivers, Adam and Steve, were both friendly and knowledgeable. Adam was easier to understand and drove aggressively to maximize sightings, while Steve was more cautious but equally professional.
The biggest issue — and ultimately the reason for the low rating — was the logistics.
Right from the start, our itinerary was changed. We were originally scheduled to visit Tarangire first, then the Serengeti, and finish with Ngorongoro Crater. Instead, the order was rearranged, which appeared to happen because the company combined our tour with guests on shorter three-day itineraries.
From that point forward, the trip constantly felt like a compromise between different budgets, tour levels, and schedules. Mid-range guests were mixed with budget campers, creating constant delays for campsite drop-offs, gear pickups, loading supplies, chef coordination, and other camper-related logistics. It honestly felt like the camping guests’ schedules were prioritized over the mid-range guests who paid for a different experience.
The issue was never the early mornings or long safari days — we expected that. The frustration was paying for very nice lodges and arriving so late each evening that we barely had time to enjoy them. Guests should ideally arrive at the lodges at least an hour before sunset to actually experience the accommodations they paid for.
One suggestion that could improve the experience significantly would be replacing the catered hot lunches with well-prepared box lunches. It would simplify the logistics, reduce delays, and likely improve the overall flow of the safari.
Another major issue was the constant focus on reviews. Both during and after the trip, it felt like there was a strong effort to manage and secure five-star reviews rather than simply letting the experience speak for itself. We experienced similar behavior on another East African tour as well. Multiple debriefings and repeated reminders about leaving reviews started to feel disingenuous rather than genuine hospitality.
Honestly, the aggressive push for five-star reviews became a turnoff for us and directly impacted our final rating. Companies should focus on delivering a seamless experience instead of trying to influence guest feedback afterward. If anything, the review pressure lowered our rating from what likely would have been a three-star review down to a two-star review.
Overall, we had some incredible wildlife sightings and enjoyed the lodges, but the poor logistical planning, mixing of incompatible tour types, and heavy-handed review solicitation left a disappointing final impression.
BD
Email Jonathan | 35-50 years of age | Experience level: first safari
Safari experience was amazing. Unfortunately, this tour operator failed to give the value for money
Safari experience is definitely amazing
1. I was not informed of the changes in my itinerary.
2. I told them beforehand I do not eat seafood, but the first day, our food was tilapia (fish)
3. I was asked to stay in the tent which I did not pay for. If I not insisted, I will be staying in that tent.
4. No coordination with my accommodation.
The coordination among themselves badly needs improvement. They tried compensating by giving me a free massage, but this cannot make up for their miscommunication and severe lack of coordination which made me lose much time and energy.
Email Tiia | 20-35 years of age | Experience level: first safari
Hillary swapped customers to cheaper tour operator without disclosing this
I spent a good while researching safari options prior to my trip to Tanzania. I chose to book with Suricata Safaris based on their great reviews (#6 of 1,294 Outdoor Activities in Arusha) and accepted the cost as a part of the great experience I was in for. Weeks in advance, I had emailed the company to confirm this tour was going ahead on that day. Hillary from Suricata Safaris confirmed this.
When the tour started, I quickly realised it was not the 5-star treat I had paid for. Another day in, I realised that we had ended up with Arunga Expeditions & Safaris (#674 of 1,294 Outdoor Activities in Arusha) and their rude personnel. When I asked about this, our driver told me to "stop complaining". When I confronted the Suricata representative, Hillary, he said that they moved me to a cheaper operator to save costs.
My experience with Arunga was very poor. There was no toilet paper, no hot water and no WiFi in the camps, and I shared a small tent with two people (I was told differently when I made my online enquiry with Suricata Safaris). When one of our crew fell ill and needed transportation out of the nature reserve, our guide suggested that we need to sort that ourselves.
I ended up getting dinner and 10% of my money back from Suricata Safaris after the tour. This really does not make up for the difference in quality for the two tour operators.
IT
Email Anna | 35-50 years of age | Experience level: first safari
Great experience, but it could have been perfect
The organization of the safari was very good, and the campsites were well arranged, with perfect meals and very kind staff. However, there were two drawbacks: we had to wait half a day for the guide and the guide for the last three days was not well-prepared and gave no explanations. I am sure that with a more knowledgeable guide we would have seen many more animals. On the other hand, I was very happy with the guide during the first two days and with the open jeep, which made the experience much more enjoyable.
DE
Email AK | 20-35 years of age | Experience level: first safari
Ok
The camping safari is pure adventure.
However, there were a few things that didn't go perfectly.
We were reliably picked up from the airport by taxi. The taxi driver told us the safari started at 7:00 a.m. At the hotel, we were told the safari started at 8:00 a.m. The actual start time was 8:30 a.m., but we were misinformed. The safari itinerary was also changed (Lake Manyara on Friday instead of Tuesday), which isn't a problem in principle. However, this needs to be communicated. According to the description, the game drives last about 6-7 hours. In reality, however, they lasted a maximum of 4-5 hours, as we didn't start at the agreed time on a single day.
Some of the campsites were very run down, often with only cold water, and only one of the three showers working.
(automatic translation from German)
The safari itself was amazing, but there were issues with other administrative matters.
Good Points:
• The safari experience
Bad Points:
• The most shocking issue was that no one came to pick me up at the airport. A person named Ali was responsible, but instead of apologizing, he kept making excuses about the traffic.
• Jackson, the person I had been communicating with via email beforehand, is completely unreliable. Whatever you tell him, assume that no one on the ground will be informed.
• In fact, I had clearly discussed via email the remaining balance to be paid, the change of accommodation, and the need to prepare change. However, none of this information was conveyed to the staff on-site. As a result, I had to spend my nights in the hotel lobby in Tanzania explaining everything all over again.