Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 228
  • 4 star 2
  • 3 star 1
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 231 Reviews
Laura   –  
Finland FI
Visited: January 2024 Reviewed: Feb 1, 2024

Email Laura

The review below is the personal opinion of Laura and not that of SafariBookings.
Nice safari, tour guide was not the best
3/5

You get what you pay: amazing safari with beautiful landscapes! Saw so many beautiful animals, dream come true! I attended alone as a woman and I felt safe the whole time. It was very easy to communicate with them in advance via email.

However, I would maybe choose another tour operator since my guide was not the best. Our car broke down during safari and the guide was not that informative about the situation. He didn't listen my hopes (only thing I asked was that could we be back at the hotel 5 pm, didn't work....). I think for over 400 euros you are supposed to get what you ask. Btw, I asked these beforehand via emai and then they said that 5pm is just fine, just communicate with the guide but that's not how it went...
All in all, there are many tour operators and all of them offer the beautiful scenery and animals so you are gonna get better guide somewhere else. :/

Daniel   –  
Malaysia MY
Visited: September 2025 Reviewed: Oct 9, 2025

Email Daniel  |  35-50 years of age  |  Experience level: first safari

Well Done, Hermosa.
4/5

Hermosa Life did a good job with all the trip arrangements.

It was an exciting adventure and I had a wonderful time in Rwanda.

GBG   –  
Dominican Republic DO
Visited: August 2024 Reviewed: Aug 17, 2024

Email GBG  |  50-65 years of age  |  Experience level: first safari

Very professional, serious and willing to accomodate.
4/5

Hermosa travels was excellent from the get go. Due to bank logistics, the date for rwanda gorilla trek filled up, but they accommodated an uganda trip that they dont usually do brcause i asked for it, and even refunded me cash. Everything was great and extremely professional.

michelle   –  
United States US
Visited: June 2026 Reviewed: Jun 16, 2026

Email michelle  |  35-50 years of age  |  Experience level: 2-5 safaris

One of the best tour companies I’ve used
5/5

i rarely use tour companies bc i prefer to make my own plans, but decided it was best to use a company to gorilla trek as i didn’t want to deal with permits and the logistics. after extensive research on all the available tours, i chose hermosa bc of their reviews, options and price. from the instant i reached out to them, they were very quick to respond and throughout the planning process, they answered my questions, helped me adjust my itinerary due to unforeseen changes and never once tried to pressure or upsell me. as for the tour itself, every bit of it ran smoothly and i felt taken care of the entire time. my driver, denny, was punctual, knowledgeable and always quick to offer help when i needed it. this is an exceptional company and i highly recommend them.

Robert   –  
Canada CA
Visited: May 2026 Reviewed: Jun 2, 2026

Email Robert  |  20-35 years of age  |  Experience level: first safari

Wonderful private 10-day Rwanda tour with Hermosa!
5/5

My wife and I had a wonderful private, 10-day Rwanda tour with Hermosa Life Tours! Our tour included time in Kigali, and Akegera, Nyungwe and Volcanoes National Parks (with stops in between). Everything - from booking/communication with the online agents, right to the tour and interactions with our guide - was excellent. Highly professional, respectful and just as promised.

[Before I begin the review, a quick note on us for context: My wife and I are Canadian, and are both in our 30s. We're active/fit, and enjoy being immersed in new cultures and new experiences. We elected for a budeget-friendly / lower mid-range tour.]

We initially discovered Hermosa on the Safari Bookings website and sent them an inquiry about a 10-day tour. Shortly after, we received a reply from Tiamo at Hermosa who we worked with via email to tailor the trip EXACTLY to our interests and budget. Tiamo was very polite and prompt in assisting us, and at no point did we feel pressured into booking a more expensive tour.

After confirming and booking the tour, we were assigned a guide/driver, named Gordon. Gordon was FANTASTIC! A kind, respectful and highly knowledgeable guide. Once in Rwanda, Gordon met us at the airport and drove us between tour centres/activities, including during our game drive in Akegera. He always had an answer to our questions about the history, culture and nature of Rwanda. He was punctual, helpful and respectful of our wishes (e.g., if we wanted to make minor on-the-fly changes to our tour, or if we wanted to spend extra time in some places). He also had very good recommendations for restaurants and side-activies. We felt very safe and cared for with Gordon - both with respect to driving on the roads (note that traffic in Rwanda is hectic! But Gordon handles it like a true pro) and in terms of making sure we got the most out of the trip. Overall, Gordon is just a great guy - fun to chat with, a wealth of knowledge, and caring and respectful of his guests.

Lastly, it's worth noting that Hermosa's vehicles are great - well maintained, robust for the sections of off-roading that we encountered (in the National Parks), spacious and comfortable.

Now, on Rwanda - wow, what a beautiful and unique country! The geography and natural environment outside of the main cities is gorgeous - lush and interesting landscape. We were most drawn to Rwanda for a chance to experice the mountain Gorillas in the wild, and we were not disappointed! The Volcanoes National Park staff were excellent (organized, knowledgeable and highly respectful of the animals) and our trekking tour was truly magical.

[A side-note: if you're highly prone to car-induced motion sickness, a driving tour of Rwanda may not be for you, as there are many windy roads around the thousands of hills in the coutry. That said, Gordon was very happy to make a pit-stop if we ever needed one].

Overall, we would HIGHLY recommend a tour with Hermosa Life Tours; and especially in Rwanda. Thank you Gordon, Tiamo, the Hermosa team, and Safari Bookings.

Stefan   –  
United Kingdom UK
Visited: May 2026 Reviewed: May 25, 2026

Email Stefan  |  50-65 years of age  |  Experience level: 2-5 safaris

Fabulous Visit to Rwanda
5/5

We had an excellent experience with Hermosa Life Tours and our guide Mohamed. The company made great recommendations, delivered the itinerary as promised, was punctual throughout, and provided a safe driver & vehicle. Would highly recommend for travel in Rwanda - a beautiful country very much worth visiting.

David   –  
Rwanda RW
Visited: February 2026 Reviewed: May 11, 2026

Email David  |  20-35 years of age  |  Experience level: 2-5 safaris

We highly recommend Hermosa Company
5/5

We had an amazing Akagera Safari trip with Hermosa Life Tours in February. Everything was well organized, from transportation to the game drive experience. The guide was knowledgeable, friendly, and made the trip unforgettable. Highly recommend the Akagera trip with Hermosa Life Tours for anyone visiting Rwanda!

Paul   –  
Rwanda RW
Visited: February 2026 Reviewed: May 11, 2026

Email Paul  |  35-50 years of age  |  Experience level: 2-5 safaris

Our Gorillas safaris, a lifetime experience
5/5

We had an unforgettable Gorilla Trekking safari with Hermosa Life Tours and Travel in February 2026. From the moment our trip started, everything was well organized, smooth, and stress free. The team was friendly, professional, and made us feel comfortable throughout the entire experience.
Seeing the gorillas up close was truly once in a lifetime, and our guide made the journey even more enjoyable by sharing knowledge, keeping us motivated during the trek, and making sure we had a great time as friends. The accommodations, transportation, and overall service exceeded our expectations.
We highly recommend Hermosa Life Tours and Travel to anyone looking for an authentic, memorable, and well planned safari experience in East Africa. Thank you for the amazing memories! Highly recommend

superbee hive   –  
Romania RO
Visited: March 2026 Reviewed: Mar 31, 2026

Email superbee hive  |  20-35 years of age  |  Experience level: first safari

adventure for a lifetime
5/5

The craziest hike of my life so far and 0 regrets!
https://youtu.be/XOQNt2opByQ?si=t8ytP_70GtLi49Cc

I booked my Mount Bisoke hike with Hermosa Tours after a bit of research, and honestly I’m very happy I found them.

Hermosa offered a much more reasonable price while still organizing everything professionally (permit, transport, guide, timing).

Communication was easy, they were responsive on WhatsApp, and everything went smoothly on the day of the hike. Our guide was knowledgeable, friendly and realistic about the difficulty of the climb (which I appreciated because the weather can make a big difference).

The hike itself was quite challenging due to rain and mud, but the team made sure everyone was safe and supported throughout. This is definitely not an “easy walk”, but with good preparation and the right guide it’s an incredible experience.

I would definitely recommend Hermosa Tours.

Overall: very good experience, professional organization, and good value for money.

Darleen   –  
United States US
Visited: March 2026 Reviewed: Mar 21, 2026

Email Darleen  |  65+ years of age  |  Experience level: first safari

Superb service on every level
5/5

Hermosa Tours has excellent customer service that we had to put to the test when our trip was delayed 4 days as we were stuck in Dubai when they closed the airspace down. They rearranged everything for us when we finally managed to get a flight out, and got us back on track. Godwin is such an excellent tour guide, so very patient and informative! Thank you!

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 228
  • 4 star 2
  • 3 star 1
  • 2 star 0
  • 1 star 0
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