Expedition Rwindi Voyage
- Offices In:
-
Congo (DRC)
- Size:
- 10-20 employees (Founded in 2012)
- Member Of:
- Rwanda Tours & Travel Association
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $2,597 to $12,986 per person per day (MXN, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
CA
Email Marie-Claude | 35-50 years of age | Experience level: first safari
A great adventure
Thanks to John, my guide driver who has a good eye to spot and track animals. He is patient and professional. I had a wonderful time in Akagera Park! We saw lions, girafes, zebras, elephant and much more!
IT
Email Barbara | 35-50 years of age | Experience level: over 5 safaris
Generally good, but the way they acted was not acceptable.
I booked and paid for a 6-night trip to Rwanda costing nearly $20,000 back in April (4 months before the trip).
Everything went smoothly until we discovered that one of the lodges we had specifically chosen had been changed without our knowledge.
The most frustrating part was not only that we were never informed, but that when we arrived at a lodge (that was clearly not the one we had booked) the agency put on a show pretending that we had been notified — claiming it was a known issue and even promising to show us an email where they had supposedly informed us (which, unsurprisingly, was never shown because it simply doesn’t exist).
At that point, there was no way to get a place at the original lodge we had chosen — and paid for in April! — and we had no option but to settle for a much lower-level lodge. You can't tell me there was no availability at the lodge when we made the reservation back in April!" Clearly, this seems to be a usual way of operating in order to sell trips.
Considering this was a 6-night trip, planned by me down to the smallest detail and costing almost $20,000, what happened is absolutely unacceptable.
We also had issues at another lodge: when we arrived, our room had been double-booked and assigned to other guests as well.
I can’t say whether this was the agency’s fault or the lodge’s, but in any case, we lost an hour trying to sort it out before finally getting our room.
Aside from these issues, the trip went well. The guides were kind and helpful. Rwanda is a beautiful country.
I’m truly very disappointed, but the way the agency handled things is unacceptable for such an expensive trip.
Email Brian | 35-50 years of age | Experience level: first safari
Stole from us
We went on this tour with Ken and Barack in January. We sent them money for the Gorilla Deposits in advance and when we arrived they said the government had stolen our money. They story didn't add up, and they promised they would pay us back, but in the meantime we had to buy new permits. Having traveled so far, what else could we do?
In the end, they stole our deposit. I highly recommend finding a different operator with a longer history of reviews.
The gorilla trekking itself was incredible.
