MoAfrika Tours Team
MoAfrika Tours
- Office In:
- Size:
- 50-100 employees (Founded in 2007)
- Member Of:
- SATSA, SAYTC & TGCSA
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $1,478 to $11,085 per person per day (MXN, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
Not all the people they arranged are well-trainned.
We visited South Africa with great expectations and engaged Mo Afrika Tours, a local company based in Johannesburg, with the hope of having a memorable and safe experience. Sadly, what happened on our arrival at the Radisson Blu Gautrain Hotel in Sandton turned our trip into a nightmare.
At the entrance of the hotel, we were violently robbed at gunpoint by four men. My parents were physically assaulted — my dad sustained a nose injury, and my mum was hurt around my left eye. The trauma we endured is indescribable.
We believe that the driver arranged by Mo Afrika Tours was untrained and unfamiliar with their own procedures.
- He parked in a distant open-air lot instead of the car park directly across from the terminal, where other experienced drivers would park, causing us to walk a considerable distance with all our luggage.
- He struggled with basic vehicle functions, including how to open the trunk, delaying our departure further.
- He left us unattended in the car to pay for parking, which took longer than expected — all this in an area vulnerable to crime.
Only later did we discover that our assigned experienced driver was unavailable, and instead, an assistant operator of the company with no proper driver training had taken over. Shockingly, the tour company just denied their responsibility for their negligence regarding our safety, despite being aware of the local risks. Such negligence is inexcusable from a company claiming to provide secure travel services despite some post-incident support provided.
The hotel’s lack of visible security presence also raises serious concerns about guest safety. After the incident happened, we knew from the hotel’s security team that firearms are easily accessible in South Africa. This revelation only deepened our concern — if the hotel’s own security team is aware of the risk, why weren’t there more proactive measures in place to protect their guests, especially right at the front entrance where many arrive? The hotel staff had witnessed us frantically trying to get their attention, but no one took any action. I will never forget the four receptionists’ eyes that saw us asking for help but did nothing.
We do appreciate the post-incident support they provided. However, it is hard to overlook that, in the crucial moments of our arrival, the hotel’s lack of visible security and proactive measures left us vulnerable.
We’re sharing our experience not out of bitterness, but to warn other travellers. Your safety should never be compromised — and unfortunately, trusting these companies came at a great personal cost to us.
No security at the hotel entrance. No protection from the tour company that left us vulnerable in the car. Just fear and trauma.
If you’re planning to visit, please be cautious. A dream trip can turn into a nightmare when safety isn’t treated as a priority by those you trust.
Reply from MoAfrika Tours
Posted on Aug 1, 2025Dear Shirlyn
We are deeply heartbroken and truly devastated to hear about the traumatic experience you and your family endured upon your arrival in Sandton. Being robbed at gunpoint is an unimaginable ordeal, and we extend our most sincere apologies for the fear and distress this must have caused you. Please know that the entire team at Moafrika Tours shares in your sorrow and wishes nothing but healing and peace for you all moving forward.
In our 20 years of operation, having safely welcomed over 50,000 guests on tours across South Africa, we have encountered only two such rare incidents. We strongly believe this was the work of a criminal syndicate that likely followed you from the airport—a unfortunate tactic employed by organized groups in the area. In no way was our driver, Nash, or Moafrika Tours negligent in this situation. Nash is a highly professional member of our operations team, holding a valid professional public driving license, and he conducts transfers with the utmost care and expertise as part of his role. He was also held up during the incident and did everything possible under the circumstances to ensure everyone’s safety.
The robbery occurred outside the hotel by four armed gunmen who targeted your family and our driver alike. Regrettably, South Africa does face challenges with armed criminal syndicates, though such events are not common. Our drivers are trained in professional driving standards to provide safe and reliable service, but they are not equipped for military-level confrontations. This could have happened to anyone arriving at that moment, regardless of the tour company involved—it’s a heartbreaking reality of opportunistic crime that no one can fully prevent when faced with armed assailants.
As soon as we learned of the incident, our priority was your well-being. We immediately dispatched two of our senior managers to support you and your family, assisting with reporting the crime to the police and expediting the process to obtain new passports the very next day. Understanding that this happened right at the start of your 10-day South African tour, we went above and beyond to ensure you could continue safely and comfortably. This included arranging an armed security guard to accompany you in the vehicle throughout your time in Cape Town, allowing you to focus on enjoying the beauty and experiences of the region without added worry.
We want to emphasize that in our extensive history, the only other similar incident involved guests being followed from the airport and pulled over by imposters posing as police—again, a targeted syndicate operation beyond anyone’s control. At Moafrika Tours, your safety and satisfaction are our top priorities, and we are profoundly sorry that this marred the beginning of your journey. While these events are infrequent in South Africa, they do occur, and we regret that you were affected.
We are here for you if there’s anything more we can do to support your recovery from this experience. Wishing you and your family strength, healing, and brighter days ahead.
With deepest sympathy and regards,
Team Moaftika Tours
MY
Email Ooi | 50-65 years of age | Experience level: over 5 safaris
Very unprofessional
On July 15, 2025, our family had a terrible experience in Johannesburg while on a tour with Mo Afrika Tours. We were attacked and robbed at gunpoint by four men right in front of the main entrance of the Radisson Blue Johannesburg hotel. My wife and I were both physically assaulted and injured, and all of our belongings were stolen.
We believe the driver arranged by Mo Afrika Tours acted unprofessionally and without our safety as a priority. This, in our opinion, is what left us vulnerable to the attack. Because of this, we believe Mo Afrika Tours should be held responsible for what happened.
Reply from MoAfrika Tours
Posted on Aug 1, 2025
We are deeply heartbroken and truly devastated to hear about the traumatic experience you and your family endured upon your arrival in Sandton. Being robbed at gunpoint is an unimaginable ordeal, and we extend our most sincere apologies for the fear and distress this must have caused you. Please know that the entire team at Moafrika Tours shares in your sorrow and wishes nothing but healing and peace for you all moving forward.
In our 20 years of operation, having safely welcomed over 50,000 guests on tours across South Africa, we have encountered only two such rare incidents. We strongly believe this was the work of a criminal syndicate that likely followed you from the airport—a unfortunate tactic employed by organized groups in the area. In no way was our driver, Nash, or Moafrika Tours negligent in this situation. Nash is a highly professional member of our operations team, holding a valid professional public driving license, and he conducts transfers with the utmost care and expertise as part of his role. He was also held up during the incident and did everything possible under the circumstances to ensure everyone’s safety.
The robbery occurred outside the hotel by four armed gunmen who targeted your family and our driver alike. Regrettably, South Africa does face challenges with armed criminal syndicates, though such events are not common. Our drivers are trained in professional driving standards to provide safe and reliable service, but they are not equipped for military-level confrontations. This could have happened to anyone arriving at that moment, regardless of the tour company involved—it’s a heartbreaking reality of opportunistic crime that no one can fully prevent when faced with armed assailants.
As soon as we learned of the incident, our priority was your well-being. We immediately dispatched two of our senior managers to support you and your family, assisting with reporting the crime to the police and expediting the process to obtain new passports the very next day. Understanding that this happened right at the start of your 10-day South African tour, we went above and beyond to ensure you could continue safely and comfortably. This included arranging an armed security guard to accompany you in the vehicle throughout your time in Cape Town, allowing you to focus on enjoying the beauty and experiences of the region without added worry.
We want to emphasize that in our extensive history, the only other similar incident involved guests being followed from the airport and pulled over by imposters posing as police—again, a targeted syndicate operation beyond anyone’s control. At Moafrika Tours, your safety and satisfaction are our top priorities, and we are profoundly sorry that this marred the beginning of your journey. While these events are infrequent in South Africa, they do occur, and we regret that you were affected.
We are here for you if there’s anything more we can do to support your recovery from this experience. Wishing you and your family strength, healing, and brighter days ahead.
With deepest sympathy and regards,
Team Moaftika Tours
Email Douglas | 50-65 years of age | Experience level: first safari
I was not happy with my experience.
I was not happy with my experience as it relates to MoAfrika Tours.
I recommend that you take look at what is and is not part of the experience carefully, an additional cost may be required to participate in all of the safari's drives being offered while there. In the tour I took, and addition cost and reservation was required for the last morning safari drive, which led to a unfortunate complication for me. Should you decide to buy this safari package, the decision to participate in the morning safari should be made prior to departure. The problem that I have is that there is an additional cost, and reservation needed at all for this drive.
4day Luxury Radisson Kruger Safari, has a stated cost of $882 to $970pp(USD), however you can see here that an additional cost is required for the last morning safari drive. "On your last morning, you have the choice to unwind at your hotel for the day or depart on an optional 3-hour morning safari adventure (additional R1250)."
Make sure you understand what you are buying. I would not recommend MoAfrika to anyone that I know, or encountered looking for a safari. Caution, and buyer beware.
Reply from MoAfrika Tours
Posted on Dec 17, 2024Dear Douglas
Thank you for sharing your feedback regarding your recent experience with MoAfrika Tours. We appreciate all input, as it helps us improve our communication and services.
We understand your disappointment regarding the optional sunrise safari on the last morning. However, it is clearly outlined in the itinerary (which was sent to you twice in advance) that this specific game drive is optional and requires both prior booking and payment of R1250 per person.
Unfortunately, as this activity was not pre-booked, we were unable to accommodate you at such short notice when our guide arrived at 5:00 AM. Had we known of your intention to join beforehand, we would have gladly made the necessary arrangements.
We strive to ensure all our guests are well-informed about what is included and what is optional in their packages. We regret any misunderstanding and encourage future travelers to carefully review their itineraries and communicate any additional requests ahead of time so we can provide the best possible experience.
Thank you again for your feedback. However, we cannot accept responsibility for the fact that you were unable to join the optional sunrise safari. Upon reviewing your communication with our travel consultant, it is clear that you were offered the opportunity to book the sunrise safari in advance, but you chose to decide later. Unfortunately, “deciding later” does not mean on the morning of pickup when the guide is there to fetch you . In South Africa it does not work like that .
You were clearly informed that the sunrise safari is optional and carries an additional fee of R1250 per person. We offer this drive as an optional activity because many guests prefer to relax at the hotel, enjoy its facilities, and sleep in on the final morning, as early 4:30 AM wake-up calls can be tiring by day four of the safari. While we always strive to accommodate our guests, prior booking is essential to ensure a seamless and enjoyable experience for everyone.
Warm regards,
Anthony
MoAfrika Tours
Only a booking agent
"Moafrika Tours is just booking agent I cant comment on (Company name redacted) staff and what they did." - MoAfrika. If you have any problems with your tour, they will not address it as they are only a "Booking Agent". Book directly with the tour company you want, so if a problem arises you can actually resolve it.
Reply from MoAfrika Tours
Posted on Dec 18, 2024Dear Jack,
We sincerely apologize for the issue you experienced with our partner safari company. You did bring the matter to our attention, and we addressed it with the safari company on your behalf. Unfortunately, in this instance, they were unable to resolve the matter to your satisfaction.
At Moafrika Tours, we are more than just a booking agent. We operate with a team of over 75 highly trained guides across South Africa in key destinations such as Cape Town, Johannesburg, Pilanesberg, and Kruger National Park.
We collaborate with a wide range of travel organizations, including travel agents, destination management companies, and direct clients. we partner with various safari lodges, which manage their own activities. Booking through a reputable company like Moafrika Tours often provides added security and influence. In many cases, our longstanding relationships with hotels and lodges enable us to assist more effectively when challenges arise, as we support them with consistent business.
Moafrika Tours packages over 1,000 different day tours and safari experiences, customizing itineraries to suit our clients’ unique needs and preferences.
Thank you for your feedback, and we wish you the best in your future travels.
Kind regards,
Anthony
Moafrika Tours
FR
Email Pierre | 20-35 years of age | Experience level: 2-5 safaris
Spent my 2nd day waiting
On my second day, I was supposed to be picked up between starting the afternoon game drive at 12h00 and leave the park by 15h00. The game drive starter at 13h30 and finished at 14h50. We left the park at 16h10.
The term luxury should not be used for the lodge i stayed in.
SG
Email KOH | 20-35 years of age | Experience level: 2-5 safaris
Inattentive to details and lack of commitment to deliver
We booked a total of 11d 10n trip with MOAFRIKA.
Overall experience was acceptable but there are a lot of rooms for improvement in terms of service level to suffice the basic expectation of a customer.
communication, commitment, attentiveness and etc.
1) booked on full day Soweto tour 4 months ago but was informed 1 day before the tour that apartheid museum is closed on Tuesday. Ended up not able to visit the museum. Was told that we could try make up for it on other days after the safari but no follow up from MOAFRIKA at all. The opening of the museum should have been known to any local tour operator. How could this even possibility overlooked?
2) for our trip to green field lodge, MOAFRIKA sublet us on other transport company which had 4 more other stops to drop off from south before us at north. Our overall transport duration from joburg airport to Greenfire gate took us approx. 10hours. 0700 - 1700hrs. This leaded us to miss our afternoon game drive at 1530hrs. The driver/ MOAFRIKA should already know that this route the van is taking will not get us to Greenfire in time. This could be avoided if driver could drop us first at north before routing down south to drop others.
The transfer from Greenfire gate to Greenfire lodge takes 45mins. MOAFRIKA should have known and find us a transport to bring us there within 7hours which means it would be a direct transfer in order for us to reach the gate by 1400HRS to be transferred into Greenfire lodge, checked in and ready for the game drive.
I had to personally inform MOAFRIKA that we are not going to make it in time and all I get was ok, I will inform the lodge. No effort to try on compensating this loss caused by their miss planning.
3) photos of the room at tremisan game lodge safari presented to us in quotation is misleading. We were allocated a small room as compared to the one we were presented when receiving the quotation. Feed-backed to MOAFRIKA and was informed that the receptionist will try to make adjustment for us. Went to the receptionist to follow up on next morning. Disappointed to hear: “at the moment, we are very full. I’ll try my best to change the room but no promise. All my guest booked a year in advance. If you have specific room, you need to let us know. “
Well, all we are asking is only what we have been offered before and nothing more. But she sounded that it’s our fault and we should be shortchanged due to her being full.
4) there is no proactiveness from MOAFRIKA to share driver/ PIC contact detail 1 day prior to any trip. I had to follow up on my own and at times I had to wait for them to get back.
NL
Email Irene | 65+ years of age | Experience level: over 5 safaris
Disappointing experience
We booked a 2 day safari tour and stayed at Ivory Tree Lodge. The rooms, food and open game drives provided by the lodge were excellent. The transfers from Johannesburg provided by MoAfrika Tours did not meet our expectations. Although we advised we would be travelling with 4 suitcases, no provisions had been made on the outbound transfer so the suitcases needed to be stacked in the aisle. The outbound transfer was a disgrace. Just before checking out of the lodge we received an email, offering us a choice between being picked up at the arranged time 11:30 AM) and spending time in Pilanesberg on a closed game drive. Or spending time in the lodge and being picked up at 2:00 PM. We chose the first option but ended up spending 3 hours in the reception area for our transfer. The people at MoAfrika Tours kept telling us they did not know why the driver did not pick us up but he would be there within 10 minutes. He arrived a little before 2 PM and was met by a group of angry people (7 in total) who had been waiting since 11 AM. And 2 people who had chosen the second option, to be picked up at 2. The driver told us that the people of MoAfrica were well aware that he would not be able to pick us up before 2PM as he was in the park woth another group of people. So obviously it had been the intention of MoAfrika from the start to pick us up at 2. They just were not honest about the situation and kept us waiting for 3 hours without food as they had us believe the drivers would be there any minute. To make things worse, the driver was supposed to wait until 3 PM to pick up 3 more people. After we refused to wait any longer (5 of us had flights to catch), he decided to leave the other 3 behind and drove us to the airport. The driver was not to blame for this mess up, solely the people at MoAfrika office.
After returning home, we sent a complaint to MoAfrika, but we have not received a reply or apologies.
I would not recommend using MoAfrika Tours, just book the lodge yourself, nearly every lodge and hotel offers transfers. No need to book through MoAfrika or any other operator.
CA
Email Gail | 65+ years of age | Experience level: over 5 safaris
The tour operator inaccurately advertises type of open vehicle used from Bakubung lodge.
All was acceptable except for the most important aspect of a safari experience and that is the safari vehicke used for open vehicle drives from Bakubung Lodge. This lodge only uses 22 seater monster trucks, and babies are also allowed on the vehicle. It is impossible to communicate with the guide due to space and diesel engine unless you are one of two people sitting directly behind guide. The guide stopped to speak only when he or she was planning to speak so there is no ongoing conversation to learn and ask questions. This was a very disappointing experience. Just be aware that this particular lodge uses these types of trucks, and I have confirmed this with the lodge administration itself as the tour operator said otherwise.
Email Kay | 65+ years of age | Experience level: 2-5 safaris
It was okay
Most of the tour was average, as was the lodging. On the return back to Johannesburg, though, we had an excellent driver. Carson was very knowledgeable and loved sharing info about his country. He was also a very skilled driver and made the long trip ho quite quickly. He was very courteous, personable and well-spoken.
Email David Banze | 50-65 years of age | Experience level: first safari
Kind man
The advertising showed that during the tour, we should see the big five ( Lion, buffalo, giraffe, Rhino and leopard). Unfortunately, the visited site shows that it not possible to see lion and buffalo, and to some extent leopard.
Reply from MoAfrika Tours
Posted on Jul 21, 2025Thank you for your review and for choosing our safari at Pilanesberg National Park. We’re sorry to hear you were disappointed with your experience. Pilanesberg is a renowned Big 5 reserve, home to lions, buffalo, rhinos, leopards, and elephants, as advertised. While we regularly encounter all Big 5 species, sightings depend on the unpredictable nature of wildlife, as this is a natural reserve and not a controlled environment like a zoo. We strive to provide an authentic safari experience, and we hope you enjoyed other aspects of your tour, such as the stunning landscapes and diverse wildlife. We’d love to welcome you back for another chance to witness the full Big 5!
Best regards
Anthony